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Programme Facilitator

Agent -

Full-time (Permanent)
Published on
24 November 2022
4 December 2022


This is Paul, founder of Agent Academy. 

First of all, thank you so much for taking the time to look at this opportunity to work with us.

Like any big decision in life, it’s important to have all the information at hand so you can be sure the career choice you make is the right one. I’ve put together some essential ‘must-knows’ about us and this role. It goes without saying that I could go on all day here – I promise I won’t. However, if you have any questions, please do give us a call, email, DM or drop by and speak with one of our team members about anything you’d like to know.

We established Agent Academy back in 2014. It feels like only yesterday, and what a ride it's been! We turned eight this year and the future has never looked brighter for us. We are based in the North West and our team is working across our studios in Liverpool's Baltic Triangle and Manchester's Oxford Road. 

We want to be known as the place for future talent, and we work hard to fulfil this vision, making sure the next generation have the skills, connections and experience they need to start amazing careers with employers, right here in the North West. A small but mighty team, we are proud to deliver transformative programmes that achieve a lasting impact for our learners, their future employers, and the places we call home. We want to work with team members who really care about doing a great job and making a positive difference. If this isn't you, it's probably best turning back now.

We take a creative and collaborative approach to tackling some of the most complex skills and talent challenges facing educators and employers. This includes working with universities to develop innovative approaches to connecting students with high-value future careers and working with large businesses to identify alternative approaches to attracting and nurturing their future talent. Needless to say, no two days are the same at Agent Academy.

Equality, diversity, and inclusion is at the core of everything that we do. We're not perfect but we know that if we keep listening, learning, and trying we'll only get better and make more of a difference. We want Agent Academy to be a place where everyone is welcomed, celebrated, and rewarded regardless of race, identity, postcode, accent, or anything else for that matter; a safe learning environment and workplace where everyone does well.

We have big plans for the future of Agent Academy; they really are exciting. To achieve our dreams, we must have the right people with us. If you're up for it, so are we.

That's it from me for now. The all-important job information follows next. We know that a job description never truly tells the full story of what's involved in a role. So, if you're interested you can certainly speak (in confidence and with no duty to then apply) to one of the team. They can give you the full lowdown on the role and the inside track on Agent Academy – easy, eh?

I hope to hear from you soon, and if you do apply, all the luck!



We're looking for a proactive, experienced and creative Programme Facilitator to join our team at Agent Academy. Does this sound like you?

Someone who is brimming with creativity, ambition, and knowledge, you'll love working with people to unlock their potential and you'll be energised by your work, delivering exciting and enjoyable learning experiences that have measurable outcomes.

We need someone with excellent people skills, a great communicator who is confident and professional, and quickly builds trust and connections with people from every walk of life. You'll have a strong set of personal values – we're proud to be people-first and our values are extremely important to us. You will be open and honest, we're looking for someone who does not mind asking for help or helping others out when they need it.

You enjoy the opportunity to develop your skills, improve your work and grow your knowledge base. Efficient time management is a must for this role; you're someone who is never late, for deadlines or dinner. You'll be able to balance your work with ease and prioritise like a pro.


Programme design and delivery – you will be responsible for delivering effective programmes, with purposeful sessions that engage our learners and support their skills development and future career progression. This includes following the set programme scheme of work, session plans and learning materials.

Relationship development – the key to this role is the expert and leader speakers that you'll secure for our programmes and events. By nurturing our existing connections and developing your own new relationships, you'll ensure that all learning is infused with industry expertise.

Programme recruitment – you will play a proactive role in our recruitment process, developing new relationships with referral partners and contributing to the recruitment and outreach campaign activity. You will support the delivery of an effective and inclusive application process.

Learner success – at the heart of your work will be the employment outcomes and wellbeing of our learners. You’ll work with our Programme Manager to ensure the highest level of pastoral support and processes are delivered to ensure learners are safe, happy, and demonstrating positive progression during and after their programme.

Event coordination – you will be working with the team to deliver outstanding event experiences that make a lasting impact on audiences. You will be responsible for confirming and briefing speakers, coaching learners to be confident hosts and supporting the smooth running of all activities on the day to ensure the success of each event.

Project delivery – you'll work with learners and support the delivery of the client brief. This will include delivering key project milestones, which could be end of programme presentations, insight reports, client events, learner qualifications or anything else that's been defined in the brief.

Evaluation and review – you will follow our measurement and evaluation processes as required, which will include collecting feedback and evidencing outcomes.

Representing Agent Academy – you will be a confident networker, attending relevant events and conferences to develop your knowledge and ignite opportunities for Agent Academy. You will be proactive on social media about your role and our work.


  • 3-year's relevant experience, working in the digital and creative industry or in education. If you think you have the right skillset then we want to hear from you.
  • The experience of being an effective facilitator in a learning environment.
  • A demonstrable commitment to equity, diversity and inclusion, with an unrivalled passion for enabling others to reach their potential.
  • An established understanding of the career opportunities that exist in the creative, digital, and tech industries.
  • Excellent presentation, oral and written communication skills – you will be expected to communicate in an articulate, accurate, and succinct manner to get your point across.
  • A pragmatic yet creative approach to your work. 
  • A proactive mindset and a strong ability to use your initiative to make things happen.


The salary for this role is up to £28,000 p.a. dependent on experience and ability.

Agent Academy is a people-focused business and it's important to us that we reward our staff. We do this by offering benefits including:

  • Flexible working
  • Free parking
  • (Numerous) office dogs
  • High-spec equipment (Mac or PC)
  • Development opportunities
  • In addition to our standard annual leave allowance, we close from 24th December right through the festive period to allow the team time off
  • Team social events (we love our food and drink)

And we’re always open to new ideas and ways of working so if this role is for you, we’d love to hear from you.

Submissions can be emailed to Sana Aboarook, operations assistant at or mailed / hand delivered to Agent Academy HQ (Manchester Studio: No 2, Circle Square, Symphony Park, Manchester, M1 ZFS or Liverpool Studio: 43 Jordan Street, Liverpool, L1 0BW)

Please quote: ‘Programme Facilitator – Agent Academy’ The deadline for submissions is 4th December 2022.

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