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Senior User Researcher Department for Work and Pensions-G7

Government Digital & Data -

Full-time (Permanent)
£52,412 to £78,517
Published on
14 June 2024
23 June 2024

Senior User Researcher

Department for Work and Pensions

Apply before 11:55 pm on Sunday 23rd June 2024


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Department for Work and Pensions Logo


£52,412 - £78,517

Job grade

Grade 7

Contract type


Business area

DWP - Digital

Type of role

Customer Insight
Information Technology
Market Research

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available




This role may be located in one of the following locations; Blackpool, Leeds, Manchester, Newcastle, Sheffield. Please find further information on the Corporate hub locations here.

About the job

Job summary

Can you understand a problem and align user research activities to drive solutions?

Are you passionate about building digital capability and leading multi-disciplinary teams to design user centred services?

Are you looking for a role that has a positive impact on millions of lives?

If so, you may be perfect for our Senior User Researcher role!

User Researchers plan, design and carry out research activities with users that help teams get a deep understanding of the people that use government services and of the colleagues who use different systems and tools to deliver services. This research informs policy, proposition, service, content, and interaction design so that services work well for users and achieves policy intent.

Job description

A Senior User Researcher will be an experienced practitioner who is capable of planning and leading user research activities across large and complex projects and services. They will be an expert in problem definition and selecting the appropriate research strategies to tackle issues and understand user needs.

They will help champion a user-centred, evidence based approach to formulating strategy and vision, both across the user research practice and the teams they are engaged in.

Additionally, they may have management and coaching responsibilities, aiding the development of Associate and User Researchers, enabling quality research services and the growth of the user research community across the department. 

Your responsibilities will include but are not restricted to, the following:

• Work with agile teams to develop and advocate appropriate research strategies within their project area, with the goal of understanding user needs for services, and continually improving services.

• Build user centred practices, advocating for user centred approaches to research.

• Develop recommendations based on a variety of research outcomes, evaluate those outcomes to inform the product or service decision.

• Be accountable for the end-to-end delivery of research, developing and delivering research that considers the time & budget vs outcomes perspective.

• Conduct user research using a range of research methods, selecting the appropriate method, both qualitative and quantitative, depending on the requirements of the programme.

• Advocate for inclusive research principles, planning and conducting research that considers the diversity of users, keeping in mind any access requirements users may have and the ethical nature of research.

Person specification

When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below:

• A champion for user research, experienced in helping teams use, and choose from, a wide range of user research tools and methodologies.

• Able to help teams plan, prioritise and define user research approaches to understand the user story, especially for services with challenging user needs and complex user journeys.

• Can align research activities across teams to organisational goals, helping to inform policy and proposition.

• Works with and challenges senior stakeholders. Can prioritise and mitigate constraints and can turn them into an advantage.

If you would like to learn more about the role, please contact


We'll assess you against these behaviours during the selection process:

  • Communicating and Influencing
  • Changing and Improving

Technical skills

We'll assess you against these technical skills during the selection process:

  • Research
  • Strategic Insight
  • Understanding Constraints


• An employer pension contribution of up to 28.97% For further information please click here.
• Annual leave rising up to 30 days, (based on your working pattern).
• Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours.
• Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring.
• An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

Salary Information

Pay for this role is from £52,412 to £63,517.

The maximum salary for the grade is £63,517, however a Digital Allowance of up to £15,000 per annum is available for exceptional candidates, based on our assessment of your skills and experience.

Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.

Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.

Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.

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