You will work in a small team working to deliver digital projects for our clients to specification, on time, and on budget. Each of our digital projects is different, but might involve coordinating and supporting the work of specialists to deliver a website; gather and analyse digital performance data; integrate and optimise digital platforms, tools or services; and maintain quality listings data.
You will deliver a variety of tasks to support the above — and you will also look after the data quality and performance of our own digital tools and platforms including creativetourist.com and CultureHosts listings platform.
Typical activities will include:
Coordinating projects by acting as a reliable point of contact between our clients and our suppliers, gathering, creating and passing on essential digital requirements (such as specifications, wireframes, datasets)
Providing hands-on technical support to our clients and their partners as they activate and onboard our digital platforms and products - and helping them get the most out of them (such as supporting Google Analytics access, tracking code implementation)
Supporting detailed desk-based audits of our clients’ existing digital assets, skills and datasets, to help us map strengths, weaknesses and make recommendations for investment
Providing hands-on support to help clients implement recommendations - such as supporting them and their developers to connect to CultureHosts, integrate APIs, Google Analytics tracking, or online booking systems
Taking responsibility for basic processing, cleansing and analysis of data being held on our platforms and in use by us and our clients using Laravel, PowerBI, Wordpress and others.
Supporting the ongoing development, monitoring and quality of our in-house digital tools and platforms, in partnership with our design and development suppliers and partners
This is a varied, hands-on, support role - and you will be required to switch between detailed desk based research work such as handling and processing data to confidently supporting and servicing clients in an instant.
The sorts of personal skills you will need to have are:
Good communication skills - written and verbal with ability to explain technical/digital requirements to clients who are often inexperienced in digital projects
Capable of working independently, but committed to the team effort
Excellent organisational skills and ability to multitask and prioritise
Problem solving, solutions focussed
A can-do attitude and determination to get things done, whilst staying focussed on the goals.
Whilst there is support in place, you need to be robust, willing to have a go, learn from mistakes, take ownership for what you do.
You will also need to demonstrate through your areas of study or work that you have the following technical skills and competencies:
Be digitally literate and confident, with a knowledge of and interest in digital trends
Understanding the benefits of technical options and solutions, and be able to support integrations in a practical way.
Good levels of numeracy and happy handling large amounts of data, information and content in various formats
Show attention to detail, method, quality
Respect for online safety, legal and compliance protocols
Quick to learn and use software programmes and databases
You will be educated to degree level in a digital- or research-based subject — or have earned the vocational equivalent via recognised digital courses and modern apprenticeships. You will have some experience working as part of a digital team — ideally with 1-3 years' experience in a role that involved digital marketing campaigns (e.g. search engine marketing), email marketing, analytics, or supporting web development projects, but a strong graduate starter would be considered. You will also be familiar with: Excel / Google Spreadsheets to a moderate level; Content Management Systems such as WordPress; Google Analytics.