Delivery Manager

Department for Education Digital - Manchester

Full-time (Permanent)
£36,065 - £39,779
Published on
20 December 2019
8 January 2020

Our delivery professionals work on a diverse range of projects, products and services within DfE Digital. We’re looking for people with strong interpersonal skills who enjoy working in a demanding, high profile agile environment. We’re looking for people who are passionate about agile working, who care about technology and who know how to make projects succeed. You will be bright, empathetic and persuasive.

It is essential that the successful candidate will:

• Be able to identify and compare the best processes or delivery methods to use. Be able to recognise when something does not work and encourage a mindset of experimentation. Be able to adapt and reflect, be resilient and have the ability to see outside of the process. Be able to use a blended approach depending on the context. Be able to measure and evaluate outcomes. Be able to help teams to manage and visualise outcomes.

• Be able to listen to the needs of the technical and business stakeholders and interpret between them. Be able to manage stakeholders’ expectations and be flexible, be capable of proactive and reactive communication. Facilitate difficult discussions within the team or with diverse senior stakeholders.

• Be able to facilitate the delivery flow of a team, managing the pace and tempo. Be able to actively address internal and external risks, issues and dependencies including where ownership exists outside the team.

• Be able to identify and challenge organisational processes of increasing complexity and those processes that are unnecessarily complicated. Be able to add value and coach the organisation to inspect and adapt processes. Guide teams through the implementation of a new process.

• Understand the environment and be able to prioritise the most important or highest value tasks. Be able to use data to inform planning. Be able to manage complex internal and external dependencies. Be able to provide delivery confidence. Be able to remove blockers or impediments that affect the plan and be able to develop a plan for difficult situations. Ensure teams plan appropriately for their own capacity. Be able to bring people together to form a motivated team. Be able to empower delivery teams. Be able to help create the right environment for a team to work in. Recognise and deal with issues. Be able to facilitate the best team makeup depending on the situation.

It is desirable that the successful candidate will:

• Have experience in applying Agile principles in practice. Be able to provide a clear, open and transparent framework in which teams can deliver. Have an awareness of Agile tools and be starting to use them intelligently. Be able to visualise and make visible the work of the team.

• Be able to effectively translate and accurately communicate across technical and non-technical stakeholders as well as facilitate discussions within a multidisciplinary team, with potentially difficult dynamics. Be able to advocate for the team externally and manage differing perspectives.

• Be able to actively address internal risks and issues and know when to escalate them. Set the team cadence and tempo, ensuring it is sustainable. Be able to track, manage, escalate and communicate dependencies. Be able to actively remove or minimise risks, issues or dependencies where possible. Understand how the risks, issues or dependencies impact the work of a team.

• Guide teams to focus on the output rather than the process. Help the team to find a process that works for them. Help teams to establish a process.

• Have an awareness of the importance of planning and forecasting and the different ways to develop a plan.

• Have an awareness of the importance of team dynamics, collaboration and empowering delivery teams. Understand the importance of feedback.

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