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ServiceNow Process Lead

Latham and Watkins - Manchester

Full-time (Permanent)
Published on
2 August 2022
1 November 2022

Latham & Watkins is a global law firm consistently ranked among the top firms in the world.  The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation and collaboration.


About the role


As a ServiceNow Process Lead, you will be responsible for taking direction from the ServiceNow Development Manager to design, develop, implement and maintain any management approved application or solution within any ServiceNow module. Other key responsibilities include:


  • Designing and/or implementing ServiceNow modules based upon direction from management or a Senior ServiceNow Architect
  • Developing requirements and recommending, designing, developing, and testing solutions to improve support processes
  • Acting as a Subject Matter Expert for legacy apps, integrations, tables and forms; taking key role on repairs of legacy content with all developers and management
  • Working with management, Analysts, and Architects on new projects as directed by management in whatever capacity as required for that project
  • Customizing ServiceNow configurations, including custom scripts


About you


We’d love to hear from you if you:


  • Possess the ability to manage, organize and disseminate information effectively
  • Demonstrate excellent technology skills, including but not limited to Microsoft Windows, Office Professional, Interwoven, and Internet Explorer.
  • Display familiarity with standard concepts, practices, and procedures within the legal environment.


And have:


  • A Bachelor’s degree or a minimum of six (6) years of relevant experience
  • ITIL Foundation certification
  • One ServiceNow certification – Certified System Administrator (must be current)


Successful candidates will not only be provided with an outstanding job opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:


  • Health insurance as well as group income protection and life assurance
  • Wellness programs (e.g. membership to HeadSpace, access to mental health services, well-being events, etc.)
  • Professional Development programs
  • Employee discounts
  • And more!


Additionally, we have a range of global affinity groups (including LGBTQ group, multicultural group, women’s group). These provide a platform for staff to share experiences, advice, and interests, encouraging a continued discussion on diversity.

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