Digital Marketing Consultant

novi.digital have a vacancy for a passionate Digital Marketing Consultant looking to work for an honest, ethical, reputable, award-winning and market-leading agency.

You'll be responsible for the client relationships! A highly sought-after position at novi.

Here at novi.digital we possess an extremely high retention client rate by ensuring that all of our clients are properly looked after, we do this by putting our people first. Our team is our biggest and best asset, which is why we appreciate them so much!

Reporting directly to the Senior Operations Manager you will be responsible for the management of several client accounts and their campaigns which will consist of SEO and PPC. As part of the day-to-day responsibilities you will assist with strategy, reporting, research and implementation of the client's digital marketing campaigns.The role requires that you have the ability to communicate effectively with the rest of the team and with clients whether this is face-to-face meetings, by phone and via email.

It is also important to our success that we assist our team in every way possible through on-going training and support. As a result we are keen to find someone that would like to be part of a close-knit team that is willing to learn and develop their skills for a long-term career in digital marketing.

The ideal candidate will know the importance of building rapport in order to form a professional relationship. For us it is not just about managing client expectations, it is about exceeding them. It is extremely important that each and every customer is given the highest priority and that they are seen as a long-term client.

At novi.digital we will support you through you through your career development with regular catch ups, personal development plans and apprasials. You will be given opportunities for further learning and wider experiences to support you in achieving your own personal goals.

Everyone can expect to be treated with consideration and respect and novi.digital is committed to providing an inclusive environment for all. Good working relationships release the full potential, creativity and productivity of each individual, in an atmosphere where everyone can learn and work without prejudice, discrimination, harassment or violence.

We are committed to developing a team which is reflective of our society, and which can offer insight and views that influence our work.

Applicants must be eligible to work in the UK.

Job Description:

Digital Marketing Consultants are the first point of contact for their respective clients. They are responsible for monitoring their client accounts and overseeing the delivery of SEO, PPC, and other services to their clients. They are responsible for developing the strategy, monthly KPI reports, answering queries, coordinating the creation of copy and providing opportunities for increasing the level of service.

Responsibilities:

• First point of communication with clients.
• Creation and implementation of client strategy.
• Reporting of performance and deliverables to clients.
• Working with Digital Marketing Executive team on service delivery, providing context and support.
• Identifying and taking opportunity for upsells.
• Escalating any potential issues to Team Leaders or Management.
• Monitoring of performance - delegating fixes to the Digital Marketing Executives.
• Commercial awareness of wider opportunities for clients.
• Feedback on novi.digital's services for opportunities for improvement in client performance and retention.

Person Specification:

Essential:

• GCSE Maths & English at least B Grade
• A-Level Qualifications
• Communication Skills
• Ability to work off of own initative
• Ability to work as part of a team
• Ability to work under pressure and to deadlines
• Commercial awareness
• Ability to use Microsoft Office applications proficiently
• A positive and persistent attitude
• Strong maths ability and understanding of percentages
• Good writing skills and be able to write professionally
• Be able to dedicate themselves to work
• Demonstrate persistence

Desirable:

• Bachelors degree or equivalent
• Experience of working in an office environment
• Experience of working in a customer/client facing environment
• Experience of working within an office environment
• Experience of working within a sales environment
• Understanding of SEO, PPC and wider digital marketing
• Experience of working within an an agency environment

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Job Types: Full-time, Contract, Permanent

Salary: £20,000.00-£30,000.00 per year