Call and Quality Assessor

What we are offering you: 

• 28 days holiday including bank holidays
• Additional days off for your birthday and charity days
• Training and development with career progression opportunities
• Internal reward and cashback schemes
• Award dinners, social events, and team nights out to celebrate success
• Cycle to work scheme, discounted retail outlets and hospitality venues
• Income protection and financial advice

The Role: 

• You are to complete no less than 15 call assessments per day, with minimum of 50% of the working day to be spent carrying these out;
• To listen to a regular cross section of the whole department calls with a particular focus on Sales Executives within their first 3 months in their role.
• Co-ordinate Sales Manager assessments and provide a monthly report to the Head of Sales
• To complete accurate call assessment forms for each call that you listen to and ensure that a consistent approach to the scoring is decided upon.
• To collate any information; issues identified and positive feedback on a central spread sheet for ease of access for Managers
• Producing quality statistics for the daily Management meetings.
• Identify trends and needs with regards to where training may be required in conjunction with the Head of Sales.
• Assisting with training where required in respect of the quality assessing. As part of our sales inductions, we will look to you to give an overview of what you will looking for whilst listening to calls and also listening to sign off calls.
• Highly proficient in all office packages in particular Microsoft Excel.
• To be able to communicate to the relevant Sales Managers and Training Manager and provide constructive feedback when identifying issues as not meeting the required standard

What we're looking for:

• Genuine desire to want to improve team & individual performance
• Great people skills, the ability to provide clear and useful feedback
• Excellent attention to detail
• Strong communicator and able to manage multiple stakeholders both efficiently and effectively.
• Can work by yourself but contribute to the team and work well within a collaborative and customer focused environment.
• Strong PC skills, confident in using systems and Microsoft Office (Especially Microsoft Excel & PowerPoint)
• Excellent organisation and time management skills
• Professional and intelligent approach to work.
• (Desired) – Previous experience working in a B2C Sales environment

 Who we are:

Zuto - we were founded in 2006 with a mission to remove the complexity and hassle in finding and financing a car. We connect customers, lenders, and car dealerships across the UK. We're a car finance broker, and we work with a wide range of trusted lenders to find our customers the best finance deal from more than 60 finance products without charging a penny in fees.

We have proudly helped over 250k happy customer buy the car they wanted at the price which they can afford.

Here at Zuto we pride ourselves on a lot of things; from our work helping keyworkers getting a new car throughout the pandemic, to our exclusive partnership with Autotrader stretching back over 9 years. We’re a business where everyone can make a difference. No idea is a bad idea, and the business is not driven by hierarchy, we are all one team - which enables our culture to be one that brings out the best in people and somewhere where you want to work for years to come.