2020 has been a challenging year for most. With social distancing restrictions in place and remote working becoming more and more prevalent, there has been a lot of added pressure on the tech industry and IT support workers trying to maintain an efficient digital experience for all. Now, more so than ever, it is vital for business leaders to provide top-quality support for employees and customers alike. Keep reading to find out more about the benefits of an outsourced, remote support team…
What is outsourced IT support?
You may have a complete, on-site IT team, that manages all your technical needs. However, outsourced IT support gives you access to expertise from a full team of professionals, without the added cost of taking on permanent staff and keeping up with technological advances. An overloaded, in-house support team can hinder business development if the support process is inefficient. Here at Beeta, we provide IT support and maintenance packages for our long-term clients, and simultaneously bespoke services and support for one-off clients. We are a Microsoft Silver Partner with access to all Microsoft Partner benefits, including training and front-line tech. Silver status recognises our industry knowledge and ensures we are equipped to provide expert support and advice to our clients.
3 key benefits! 1: Cost-effective
Outsourcing your IT support helps to significantly lessen expenses in a variety of different ways. You can reduce outgoing recruitment fees, downsize office headquarters, minimise hardware and maintenance costs, training allowances, etc. Undoubtedly, it is far more cost-effective to pay for remote support than to pay for multiple on-site, permanent, support employees. Most outsource support companies also offer a flexible contract option for short-term services, so in some cases, there is no ongoing financial commitment, leaving extra disposable budget to spend elsewhere.
2: Specialist team
Typically, businesses have a dedicated support employee, usually an IT manager, that provides support for the entire team. This can cause issues when multiple issues arise at once and manpower is spread thin. With outsourced IT support, you gain access to an entire team of professionals dedicated to your business, reducing the risk of an over-worked, ineffective support system. IT support teams are comprised of specialists with vast industry knowledge and experience; providing modern resources and exclusive one-on-one support sessions at your fingertips. So, when you do have technical issues, you can get back up and running as quickly and seamlessly as possible.
3: Remote access
With the second national lockdown in motion, many professionals are currently working remotely. This is a big transition and can sometimes come with teething problems and complications. Outsourced support teams can advise you with your technical strategy, relieving pressure from decision-makers with an unbiased perspective. Whether it’s deploying software solutions that will propel your growth, upgrades, maintenance or making technical cutbacks. Having access to an IT support team ensures continuous support for existing employees and a streamlined onboarding process for new members. The pandemic has highlighted that most support issues can be resolved remotely. With everyone still working from home, most technical issues have been resolved online, using remote collaboration tools like ‘teams’ where you can give other users access and control over your hardware. A subcontracted support system enables your business to reach scalable growth, despite the limitations of the pandemic. Is it time to rethink on-site support?
To find out more about how any of this could be beneficial for your business, get in touch here!