Account Manager

Access - Manchester

Full-time (Permanent)
£25k - £29k depending on experience
Published on
2 November 2020
1 December 2020

As part of some recent exciting developments at Access, we’re on the lookout for an experienced Account Manager to join our Client Services Team. Our Account Managers are responsible for managing projects from beginning to end, partnering with our clients to help to underpin their marketing, communication and digital strategy and direction, as well as managing the financial and commercial elements of each client and each project. They work closely with our creative and planning teams and seamlessly alongside our Project Management team on the delivery of website development work. 

Alongside project delivery (on time and to budget) and overall client satisfaction, our Account Handlers are responsible for spotting and developing opportunities with our clients, so being revenue-generative, with experience in job profitability management and reporting is key. 

You’ll be part of an energetic and collaborative team who are doing great things with ambitious clients across diverse sectors. including some well known brands; WaterAid, BAFTA, The Macallan and Famous Grouse, S C Johnson Professional, National Grid, National Youth Theatre, University of Central Lancashire, Stagecoach Bus and Wave Utilities, to name a few.

Role & Responsibilities:

  • Responsible for scoping and trafficking work effectively through the agency 
  • Forecast, monitor and control costs on projects, preparing quotations and invoices for clients
  • Identify and maximise profit opportunities 
  • Write and lead thorough briefing sessions
  • Keep status reports up to date and accurate
  • Present to clients in a professional manner 
  • Understand the media and creative landscape enough to have a meaningful conversation with colleagues and clients on relative merits of all major channels

Essential Skills

  • Integrated agency experience 
  • Digital marketing expertise
  • Evidence of strong client relationship building (specifically with senior level clients)
  • Commercial approach to project delivery 
  • Strong presentation skills
  • Process driven 
  • Evidence of strategic thinking and client partnership
  • Financial management and reporting skills
  • Proven team player

Desirable Skills

  • New Business Development involvement
  • Ability to lead, facilitate and provide guidance at client meetings
  • Digital website project account management

About Access

Being Genuinely Effective.

We are committed to helping our clients by ‘making it easy’ for organisations to deliver exceptional customer experiences by being genuine, honest and supportive in our approach whilst being highly effective in the solutions we provide. 

We have three core areas to our service offering; Insight & Strategy, Experience & Engagement and Technology & Support. For some clients we are full-service, and others use us to support specific areas of their customer experience. 

As one of only 20 Acquia Preferred Partners in Northern Europe we deliver Digital Experience solutions to some of the world’s leading organisations.

Working environment and culture

Our team is distributed, combining fully remote, office based from Manchester, or a hybrid of both. This was prior to COVID-19 and will continue in the future.

Our head office is situated in Old Trafford, Manchester (overlooking Manchester United’s Stadium), just a few stops on the MetroLink from Piccadilly train station. For those traveling by road, we provide free secure car parking and cycle storage.

We have created a working space that has adapted to onsite and remote team and client working. Open plan areas and breakout rooms means our strategic, creative and technical teams can organise and arrange themselves to how they work best.

We provide an inclusive, flexible and transparent environment and approach to work. We pride ourselves on teamwork, collaborations and supporting each other – our low staff turnover and high retention rates support this claim. We are committed to professional and personal development, including training, regular one to ones, quarterly reviews and 360 feedback.

The package

We offer a competitive salary, dependent on qualifications and experience. On top of this we provide a range of benefits, perks and opportunities to provide a rewarding package.

Perks and benefits of working for Access

  • Working from home equipment budget
  • Pension Scheme with employer contributions
  • Peer to peer bonus and recognition scheme
  • Choose your own computer and equipment
  • Training and personal development fund
  • Conference and networking support and funding
  • Flexible hours (within core working hours)
  • Tax free childcare vouchers
  • Additional maternity, paternity and sick leave support 
  • 24 days holiday (up to 29 days with additional loyalty holiday entitlement)
  • … and your birthday day off!
  • Paid and subsidised social events

And when we’re in the office...

  • Free fruit and healthy (and the occasional not so healthy) snacks
  • Free secure car parking
  • Free indoor secure bike store
  • Free and subsidised onsite fitness and wellbeing classes
  • Showers and lockers
  • Tax free bike scheme 

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