IT Service Manager

AJ Bell - Salford

Full-time (Permanent)
Published on
19 February 2020
18 March 2020

AJ Bell is a fast moving company and the Technology Services department is delivering a varied and rapid programme of change. This will be a hands on role and will require someone with technical ability as well as proven expertise in IT Service Management.

In addition to experienced IT Service Managers, this could be an opportunity for an accomplished and experienced lead member of an IT team with previous experience of external stakeholder management, looking to progress into a service management position. There is potential scope for this role to include limited line management duties in line with the responsibilities below, so candidates should ideally have an interest in and experience of line management.


 IT Supplier management, ensuring there is a framework in place to ensure appropriate engagement, and adherence to SLA, for existing solutions and new opportunities

 Carry out service meetings with suppliers in line with the framework, and progress actions and activities that will drive improvements

 Commercial management of a number of agreed suppliers, ensuring accurate input into budgeting process

 Management of Major Incidents and production of Major Incident Reports

 Problem Management and root cause analysis

 Steering a Change Advisory Board, risk assessment and approval of IT system changes

 Deputising for the Senior IT Services Manager and covering some responsibilities for the Service Desk Manager and peer IT Service Managers where required


 IT Supplier Management experience

 An understanding of asset management and budgeting processes 

 Experienced at managing Major Incidents

 Experience of acting within mature ITIL processes. A proven ability to implement and/or improve existing processes

 Evidence of commercial ability in negotiation and partnership with suppliers


 ITIL Certification

 Technical IT certification

 Line management experience

 Experience of project management or suitable qualification

 Experience with creating formal process and service reporting documentation

 Financial services industry experience


 Credible and professional

 Able to challenge appropriately and present solutions to problems

 Self-starting and able to work on own initiative

 A high attention to detail

 A great team worker

 Ambitious and driven to exceed expectations

 An analytical mind-set and technical ability

 Excellent verbal and written communication skills

Other Information:

AJ Bell is one of the UK’s largest providers of online investment platforms and stockbroker services. With more than 241,000 clients and assets under administration exceeding £54.7 billion, we provide award-winning investment products, backed up with excellent service and online functionality at a low cost. 

Our EQ4 office design is centred on delivering agile and collaborative working spaces that enable us to deliver a first class service to our customers. As well as state-of-the-art work areas, the office also has its own gym, relaxed break-out zones, a roof terrace, a dining area and a lounge which transforms into a bar for staff once a month.

There are opportunities for growth and professional development for members wanting to progress within their career including induction training and our study support scheme which is part of our benefits package.

At AJ Bell you can expect a friendly working environment with a strong sense of team work, we have a great sense of pride in what we do and this is reflected in our guiding principles.

There is an active programme of social events throughout the year which are open to all employees.

You will also have access to free onsite gym with a range of classes.

In return for your hard work you will be entitled to:

 26 days holiday increasing up to 30 days with length of service, plus bank holidays 

 Discretionary annual bonus 

 Contributory pension scheme 

 Paid study support for qualifications 

 Enhanced maternity/paternity scheme

 Life assurance 

 Holiday buy/sell scheme 

 Bike loan

 Season ticket loan portal

 Free social events 

 Plus much more

You may have experience as an IT Service Manager, Supplier Manager, Relationship Manager, Change Manager, Vendor Manager, Service Delivery Manager, ITSM, ITIL professional etc. 

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