Customer Success Manager- UK

The Customer Success Manager is expected to have a strong grasp of the UK media market. You’ll be a trusted partner to clients and a key link between commercial, product, and media owner teams.

Key Responsibilities

Client Success & Relationship Management

• Act as the primary point of contact for a portfolio of advertisers, agencies, and media owners.

• Develop a deep understanding of client objectives and translate these into effective platform strategies.

• Provide strategic guidance on media planning, buying, and negotiation best practices.

• Deliver onboarding, training, and ongoing support to ensure clients fully adopt and benefit from Buymedia.

• Build long-term, trusted relationships that drive client satisfaction, retention, and advocacy.

Media Owner Engagement

• Build and maintain strong relationships with UK media owners across broadcast, digital, print, OOH and audio.

• Liaise with media owners on rate structures, trading terms, and value optimisation across channels.

• Ensure accurate representation of media owner data, rate cards, and deals within the platform.

Strategic & Commercial Support

• Deliver campaign performance insights and actionable recommendations.

• Support rate negotiations and help clients benchmark value using market insights.

• Identify opportunities for account growth and cross-functional collaboration.

Operational Excellence

• Coordinate with internal teams to ensure smooth campaign setup, execution, and reporting.

• Track client usage, performance, and feedback to continuously improve platform experience.

• Support internal reporting and revenue tracking through accurate commercial documentation.
  
  

  What We’re Looking For

  • 3+years’ experience in media— ideally in a media agency, publisher, or platform environment.

  • Solid understanding of the UK media landscape and trading dynamics across multiple channels.

  • Experience managing client and media owner relationships with a commercial focus.

  • Strong negotiation and rate management skills.

  • Excellent communication, presentation, and interpersonal abilities.

  • Analytical thinker with the ability to translate data into insights and recommendations.

  • Proactive, organised, and confident operating in a fast-paced environment.
    
    If you are interested in applying for this position, please send your CV and a cover letter to careers@buymedia.ai.