Delivery Manager

Ministry of Housing, Communities and Local Government

Apply before 11:55 pm on Sunday 3rd November 2024

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Details

Reference number

374127

Salary

£38,732

The salary for this role is £38,732 (National) or £42,208 (London). For existing civil servants, the usual policy on level transfer and promotion will apply and is non-negotiable. If you apply for a role that requires a transfer of location, for example if you are transferring from London to a National location, your salary will be adjusted in accordance with our policy on transfer between HQ pay ranges.

A Civil Service Pension with an employer contribution of 28.97%

Job grade

Senior Executive Officer

Contract type

Permanent

Type of role

Digital

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

1

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Location

Birmingham, Bristol, London, Manchester, Wolverhampton

About the job

Job summary

Here at the Ministry of Housing, Communities and Local Government. (MHCLG), we work on things that make a real difference to people’s lives.  

Whether it's through the homes we live in, the work of our local councils, or the communities we’re all part of, our work is at the top of the political agenda. We have ambitious and far-reaching outcomes to achieve this year and, if you’re thinking of joining us, there’s never been a more exciting time. 

We have over 3,500 staff who are based in 20 offices across the UK. With ambitious and far-reaching goals this year, there’s never been a more exciting time to join us.

The Elections Digital team is responsible for delivering the key digital services which enable electors in the UK to register and vote in elections. Our digital services include the Register to Vote and Voter Authority Certificate services, two of the government’s top 75 digital services (both rated as ‘Great’), Apply for a Postal Vote and Apply for a Proxy Vote services, as well as delivering these services on a day-to-day basis, we are also working to improve and develop them. This includes work to support delivery of the Electoral Integrity Programme (EIP), part of the government’s Major Projects Portfolio, and working on new manifesto commitments.

We are looking for an experienced and motivated individual to join the Digital Delivery team as a Delivery Manager. In this role you will be leading a multidisciplinary team, working closely with technical and policy teams to ensure project deliverables meet the needs of users and the business.

We particularly welcome candidates from an ethnic minority background and other underrepresented groups to apply, as we work to continually improve our ability to represent the places and communities we support through our work. 

Find out more about what it's like to work in a digital, data and technology role at MHCLG including our culture, ways of working, career progression and staff benefits. You can also read the MHCLG Digital blog to learn about the work we're doing. 

Job description

As a Delivery Manager you will:

• work with external Electoral Management System providers, by prioritising and tracking change deliverables and milestones on digital elections products and services
• help facilitate continuous improvement and apply the most appropriate delivery methodology tools and techniques in the cross-functional teams, and work with other Delivery Managers to share skills and knowledge
• manage dependencies, risks, resources, monitor costs and overcome obstacles to deliver best value to the users
• work closely with Product, User-Centred Design, Operational, Policy and Technical colleagues to understand and remove the barriers deliver new services and products
• help breaking down barriers for your team and both planning at a higher level and getting into the detail to make things happen when needed
• experiment with ideas and techniques that make teams high performing, interpreting them for our context, and adapting them as you measure their effect

Person specification

We will use the essential criteria below to evaluate you during the recruitment process. Make sure your CV and cover letter details how you meet the criteria.

As a Delivery Manager, you will have:

• proven Agile/Lean delivery experience, working with multi-disciplinary teams
• proven experience in delivering digital projects and products, with communication skills/ability to listen to the needs of technical and business stakeholders and interpret them
• experience of supplier management and deliverables acceptance, and commercial awareness within projects, managing complex supplier relationships
• proven experience of working with software vendors to ensure successful testing and integration of systems
• planning experience, using data to inform and refine delivery plans and prioritisation
• experience with identifying and actively addressing internal and external risks, issues and dependencies including where ownership exists outside the team
• experience of bringing people together to form a motivated high-performing team, empowering them to deliver
• good proven interpersonal and communication skills with the ability to understand, empathise, negotiate and influence individuals and groups using a variety of methods (workshop facilitation, written reports, verbal feedback, presentations etc.), applying the appropriate method to each scenario/audience

Benefits

Alongside your salary of £38,732, Ministry of Housing, Communities and Local Government contributes £11,220 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Transfers across the Civil Service on or after 4 October 2018: 

Any move to MHCLG from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk. 

For further information about the benefits available to MHCLG employees, please see the attached Candidate Pack. 

Things you need to know

Selection process details

We are for everyone 

At MHCLG we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We promote equality of opportunity in all aspects of employment and a working environment free from discrimination, harassment, bullying and victimisation. 

We would strongly recommend that applicants get in touch with the vacancy manager to find out more information about this role.  

MHCLG want to bring in a diverse workforce at all levels.  

Our application system is designed to remove as much bias as possible from the recruitment system – this means that a hiring manager does not know your name, your details, see your whole application in one go (or have your CV at review stage unless stated otherwise).  

Your answers are randomised and chunked up. This means that each assessor views sets of responses to questions for example all candidates’ responses to ‘Seeing the Big Picture’ rather than seeing a candidate’s full application. The science behind this is that recruitment can be subject to ordering and fatigue effects and we want to reduce this as much as possible.  

Most of our campaigns utilise multiple assessors and so it is possible that each of your answers would be viewed by different assessors. 

When writing your application, remember: 

• The assessor won’t be reading your answers sequentially.  
• Do not assume that the same assessors will have read all of your answers.  
• If talking about something in your first answer, make sure that you write the second answer as if you had not written the first (and so on!) 

CV and Cover Letter Declaration 

We recruit based on your knowledge and skills, and not background, gender or ethnicity - this is called name blind recruitment. 

Please remove references to your: 

• name/title
• educational institutions
• age
• gender
• email address
• postal address
• phone number
• nationality/immigration status

You will need to merge your CV and covering letter into one document. When submitting your application Applied will ask you to upload a CV, when doing this you should upload your merged document of your CV and covering letter. 

Most of our campaigns utilise multiple assessors and so it is possible that your application would be viewed by different assessors. 

At sift, through your CV and covering letter we will be assessing: 

• Technical
• Experience

Please use your CV and covering letter to demonstrate your experience and technical abilities, and how these relate to the advertised role. Your covering letter should be no more than 1 page, referencing what makes you a good fit for this role and how you meet the essential criteria.

The interview will be of a blended nature consisting of the following success profiles elements:

• Behaviours: Managing A Quality Service, Communicating and Influencing, Making Effective Decisions, Delivering at Pace
• Strengths

In full the campaign will test the below Success Profile Elements:

• Technical
• Experience
• Strengths 
• Behaviours: Managing A Quality Service, Communicating and Influencing, Making Effective Decisions, Delivering at Pace

Experience questions will be based around the essential skills and criteria as listed in the job description.

Technical questions will be based around the essential skills and criteria as listed in the job description.

The strength based questions will require natural responses from the candidates. 

We do not consider direct CV applications – you must apply for this role via the application link on Civil Service Jobs: 

Please note that near miss offers may be made at the lower grade to candidates who do not meet the grade criteria for this campaign.

SEO salary 

• The salary for this role is £38,732 (National) or £42,208 (London). 
• For existing civil servants, the usual policy on level transfer and promotion will apply and is non-negotiable.