Lead WebOps Engineer (WebOps/DevOps) - Companies House - SEO

This is an exciting opportunity in the Digital and Technology directorate for an enthusiastic Lead engineer with excellent leadership and technical skills who can support and develop Companies House systems. You will be customer and service focused with particular attention on service availability, problems solving and root cause analysis.

We promote a “Team” first approach with everyone pulling together to achieve the best results. You will join a large, diverse team of engineers with a broad range of skills and domain knowledge. You will be responsible for leading technically and have direct input into the long-term operational strategy and tooling to support a continuous delivery approach within Companies House. You will have a track record of coaching and mentoring other IT professionals and be able to network and engage with stakeholders to deliver improvements. You will ensure that value is delivered through improvement and automation of Companies House’s systems, including infrastructure, tooling, upgrade paths, configuration, performance monitoring / alerting / tuning.

Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best at work.  We recognise that people are the key to our success so offer a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%.   

Find out more about what a great place Companies House is to work

Job description

We are proud to have hit our availability target of 99.5% over the last 5 years and you will be working in a team that will assist us to continue to meet this target across our new and current systems. The team carry out maintenance, upgrades, automation and service improvements in order to provide a high capacity, secure and resilient IT Service capable of exceeding performance targets. The estate has been recently migrated to the AWS cloud and we are in the middle of a huge Transformation project to align our services with our new powers under the Economic Crime and Corporate Transparency Bill.

We are looking for people with proven DevOps automation and monitoring skills and a willingness to learn new technologies and develop your career working on large and small projects alongside developers, analysts and testers delivering agile change to our existing and new services. You will be part of the IT Services Digital team in a time of great change and play an integral part in the way that Companies House systems are developed in the future.  You, and the team, will be responsible for release, maintenance, upgrades, automation, and service improvements, resolving ServiceNow Incident issues and finding root causes of problems. You will contribute to the development of projects to improve the range and quality of digital services available to the customer and take an active part in the transformation of our services and smarter ways of working.

You will also be expected to participate in the on-call rota for your section in line with the current on call agreement to ensure our services remain operational at all times.  This on-call element covers 24/7/365 and is an essential requirement of the role.  

Come and help us as drive our digital services and culture.

Person specification

We're looking for the following experience, which will be assessed at sift and at interview:

Experience (Please refer to these in your personal statement)

• Incident/Problem resolution and root cause analysis.
• Problem resolution via coding and scripting.
• Adhoc reporting and data management.
• Proven experience within an IT environment (preferably in an Ops environment), and of leading a technical team.
• System software build and release - Automation of manual processes, including code deployment and environment provisioning.
• Setting up performance monitoring / alerting / tuning for web-based services and API’s.
• Coach and support colleagues in non-functional requirements, ensuring availability, security, capacity, and performance for the services.
• Engage in continuous improvement activities by working collaboratively within and outside of the team.
• Excellent customer focus, communication, and networking skills.
• Mentoring and leading less experienced members of the team.

Technical Experience  (Please refer to these in your personal statement)

• Demonstrable experience of Unix/Linux in a support or development environment.
• Demonstrable experience of DevOps and associated technologies.
• Continuous Delivery methods and techniques, including agile scrum experience.
• Demonstrable experience of supporting infrastructure in the cloud.
• Demonstrable experience of database querying.
• Demonstrable experience of any type of coding AWS, Java, Terraform, Concourse, Ansible, Docker, JSON, SQL, GIT, Tibco iProcess, Doc1.

Experience in similar technologies will be considered.

Behaviours

We'll assess you against these behaviours during the selection process:

• Working Together
• Managing a Quality Service
• Delivering at Pace
• Changing and Improving
• Developing Self and Others