Senior Interaction Designer AI - GDS - G7

The Government Digital Service (GDS) is the digital centre of government — we are responsible for setting, leading and delivering the vision for a modern digital government.

Our priorities are to drive a modern digital government, by:

1. joining up public sector services
2. harnessing the power of AI for the public good
3. strengthening and extending our digital and data public infrastructure
4. elevating leadership and investing in talent
5. funding for outcomes and procuring for growth and innovation
6. committing to transparency and driving accountability

We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK’s geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government.

We’re part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol.

The Government Digital Service is where talent translates into impact. From your first day, you’ll be working with some of the world’s most highly-skilled digital professionals, all contributing their knowledge to make change on a national scale.

Join us for rewarding work that makes a difference across the UK. You'll solve some of the nation’s highest-priority digital challenges, helping millions of people access services they need.

Job description

In this role you will be designing AI experiences for GOV.UK users at scale. This primarily focuses on our conversational flagship product, GOV.UK Chat, but includes other applications. You will have an experimental mindset and be passionate about how emerging technologies can help government transform the way it delivers services to better serve the public.

You can learn more about our first experiment on the Inside GOV.UK blog: https://insidegovuk.blog.gov.uk/2024/01/18/the-findings-of-our-first-generative-ai-experiment-gov-uk-chat/

You'll be part of a fantastic design community in government, where we share ideas and challenges with 1000s of designers across the public sector. This is a chance to work on services that matter, at a huge scale, with people who value design. Find out more about what it’s like designing in government on our Design in Government blog.

As a Senior Interaction Designer you’ll:

• design one or more AI-focussed products, including GOV.UK Chat, responding to user needs and meeting Government Design Principles
• work effectively in a multidisciplinary, agile environment, adapting quickly to changes in requirements, priorities or user needs
• communicate design decisions and influence stakeholders to adopt appropriate design solutions
• use research and analytics to understand users needs, identify service failures and test different designs
• design collaboratively and in the open, engaging your whole team with the design process and adapting it if necessary
• champion accessibility and inclusion, consider the impact of new technologies and ensure that designs meet legal requirements
• collaborate with designers in other teams and departments, reviewing each other's work and developing shared patterns

Person specification

We’re interested in people who;

• design clear, usable, accessible digital products across apps or conversational interfaces
• work with emerging technology like AI on dynamic or generative interfaces to develop innovative, personalised products or and services
• make effective decisions with user research and performance data
• work with senior stakeholders and negotiating important design decisions

We would also love to hear from people with experience in the following, but it’s not essential:

• ability to influence the design of the wider context that AI products are part of using service design techniques
• collaborate with other designers to develop shared patterns in new areas