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Technology Delivery Manager-Home Office

Government Digital & Data -

Full-time (Permanent)
£41,600 - £48,792
Published on
10 May 2024
Deadline
21 May 2024

Technology Delivery Manager

Home Office

Apply before 11:55 pm on Monday 20th May 2024

 

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Details

Reference number

349777

Salary

£41,600 - £48,792

National: £41,600 min, £44,512 max - London: £45,600 min, £48,792 max. This post is eligible for Reward and Retention Allowance (RRA)

Job grade

Senior Executive Officer

Contract type

Permanent

Business area

HO - Public Safety Group

Type of role

Digital
Information Technology
Project Delivery

Working pattern

Full-time, Compressed hours

Number of jobs available

1

Contents

Location

Bristol: 2 Rivergate - London: Clive House

About the job

Job summary

As a Technology Delivery Manager, you will be part of the Emergency Services Mobile Communications Programme (ESMCP) Project Management Office (PMO) Enabling Tech team, working to help deliver and support Microsoft 365 (M365) apps within agreed timescales, to cost and quality standards. You will form a partnership with the M365 Service Specialist to deliver value against the vision. You will also work with a variety of stakeholders, translating technical concepts where necessary.

You will be expected to work with flexibility, selecting and applying appropriate delivery techniques as required, based on your delivery experience. You will be responsible for getting the best out of the available people resources, providing support and protecting them from external influences that may affect successful delivery.

You will work with suppliers, user organisations and colleagues in ESMCP, and you may be asked to support ESMCP Commercial colleagues when contracts need organising and negotiating.

You will be required to facilitate meetings and select the right people to join these discussions. As part of the Digital Champions community, you will contribute to communities of practice to absorb and share knowledge and help to set good practice and standards across the Programme and beyond.

Job description

Your main day to day responsibilities will be:

  • Translating product roadmaps and features into an achievable delivery plan, considering the people and skills required and predicting milestones based on forecasts where possible
  • Delivering in line with your team’s capacity and availability, developing an understanding of the relevant frameworks to leverage user needs when necessary, and planning effectively for resourcing requirements
  • Actively managing risks, issues, and dependencies for your delivery team, acting on delivery data and adapting ways of working to mitigate risks
  • Partnering with the M365 Service Specialist and ESN Communications team to develop communication approaches so you can effectively engage with and influence relevant stakeholders, translating technical concepts to non-technical stakeholders
  • Monitoring trends in team performance and effectiveness and help with engaging and motivating the team as required
  • Using feedback loops, data analysis, and small experiments to iteratively improve products, services, and ways of working within the delivery team.

This post is eligible for a Reward and Retention Allowance (RRA).  Eligibility for this allowance will be assessed at interview and reviewed annually in line with departmental policy.

The role will require travel to London to attend team meetings at least once a month, if based in Bristol. Applicable travel and subsistence costs will be met by the Business. Also, due to the busy nature of the role, the post holder will be required to work full-time working pattern. 

Candidates should take this into consideration before submitting their application.

Person specification

You will also be expected to carry out the following day-to-day activities:

  • Making conscious trade-offs that balance speed, scope and quality across all dimensions of delivery
  • Supporting the M365 Service Specialist with the day-to-day ways of working in order to bring out the best in the team, facilitating appropriate team ceremonies where necessary
  • Providing support and guidance to wider team members, in line with individuals’ needs, with the aim of making the team as successful as possible.

The skills listed below are reflective of the Home Office DDaT Profession Skills and Competency Model (based on the industry standard SFIA framework). Please see below for the relevant skills required for your role:

Strategy and Architecture:
Governance, Risk and Compliance

  • Risk Management (BURM) – level 3

Change and Transformation:
Change Implementation

  • Project Management (PRMG) – level 3

Relationships and Engagement:
Stakeholder Management

  • Stakeholder Relationship Management (RLMT) – level 3 
  • Supplier Management (SUPP) – level 3
  • Team Dynamics and Collaboration (HO33) – level 3

People and Skills:
Stakeholder Management

  • Organisational Facilitation (OFCL) – level 3

Essential criteria:

To be successful, candidates will need to demonstrate capability against the following essential criteria.

  • Creating and maintaining a plan that highlights forecasts/estimates and confidence levels
  • Experience of technology delivery and technical practices to help translate technical concepts to non-technical stakeholders
  • Using people management skills to set individuals up for success and help create an effective team environment
  • Using metrics and previous experience to identify, understand and improve delivery performance challenges
  • Adapting approaches to different phases of the delivery lifecycle
  • Supporting budgets and commercial supplier relationships when necessary

Desirable criteria: 

For this role, the below would be beneficial, but are not essential:

  • Stakeholder engagement within a complicated, high-pressure environment
  • Understanding what good governance looks like and how to implement improvements
  • Balancing multiple priorities and dealing with ambiguity
  • Acting as the Delivery Manager for a delivery team through a complete delivery lifecycle (prepare, deliver, improve).

Qualifications

Essential:
• A qualification in a recognised delivery methodology (e.g. Scrum, Lean Kanban, SAFe, Prince 2)
• Relevant technical delivery management or technical project management experience

Desirable
• Additional certifications in delivery methods
• Certifications in related disciplines (e.g. BA, Product Owner, Product Manager, Relationship Manager)

Behaviours

We'll assess you against these behaviours during the selection process:

  • Making Effective Decisions
  • Communicating and Influencing
  • Seeing the Big Picture

We only ask for evidence of these behaviours on your application form:

  • Making Effective Decisions

Technical skills

We'll assess you against these technical skills during the selection process:

  • Organisational Facilitation (OFCL) – level 3
  • Project Management (PRMG) – level 3
  • Risk Management (BURM) – level 3
  • Stakeholder Relationship Management (RLMT) – level 3
  • Supplier Management (SUPP) – level 3
  • Team Dynamics and Collaboration (HO33) – level 3

Benefits

  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • Civil Service pension with an average employer contribution of 27%

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

As part of the application process candidates will be required to submit a CV and Statement of Suitability (of no more than 1000 words) that is aligned to the Essential criteria as set out in the job advertisement and behaviour statement. 

Further details around what this will entail are listed on the application form.

The sift will be held on the Statement of suitability and the lead behaviour "Making an Effective Decision".

CVs will not be scored.

Successful candidates shortlisted for interview will be tested on a blended approach of Behaviour based questions and SFIA Technical Skills (Version 8).

Sift and Interview Dates:

The sift will take place week commencing 20th May 2024

Interviews will take place week commencing 17th June 2024

Interviews will take place remotely.

Further details and instructions will be provided closer to the scheduled interview. We will try to meet the dates set out in the advert, however on occasions these dates may change.

Further Information:

For meaningful checks to be carried out, individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. You should normally have been resident in the United Kingdom for the last 3 years if the role requires CTC clearance, 5 years for SC clearance and 10 years for DV.  A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.

For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting

A location-based reserve list of successful candidates will be kept for 12 months. Should another role become available within that period you may be offered this position.  

When completing your application, you will have the opportunity to select your preferred location(s). Please ensure you select all locations you are interested in. Candidates who are successful at Interview will be placed in order of merit per location and provisional job offers will be made in strict merit order per location preference. Provisional offers are made, as they are on condition that you successfully pass all pre-employment checks.

We often have similar roles available at different grades. If a candidate is suitable for a similar role or a lower grade than they have applied for, we may offer the candidate that role without the need for them to go through a further selection process.

The successful candidates will be required to hold or be willing to secure Security Check (SC) clearance.

Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estates capacity, from 07th May 2024 onwards. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details).

Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. All applications are screened for plagiarism and copying and generating of examples/answers from internet sources including Artificial Intelligence. If any is detected the application may be withdrawn from the process. Further action, including disciplinary action, may be considered in such cases involving civil servants. Providing false or misleading information would be contrary to the core values of honesty and integrity expected of all Civil Servants.

This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.

Please read the essential skills for this position carefully. We will only consider those who meet the listed requirement. 

If you have previously made an unsuccessful application for a role with the same essential skills and are not able to demonstrate how you have developed these skills since your last application please reconsider applying as your application is unlikely to be successful.

Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.

We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, 

subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

For further information please see the attached notes for candidates which must be read before making an application.

Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate’s responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.

Transfer Terms: Voluntary.

If you are invited to an interview you will be required to  bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.

Please see the attached list of Home Office acceptable ID documents.

Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk 

Reasonable Adjustments

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. 

If you need a change to be made so that you can make your application, you should:

  • Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs
  • Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.

Feedback


Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

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