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Business Analyst

CDL Software - Manchester

Full-time (Permanent)
Published on
19 January 2023

Do you enjoy working within a fast-paced challenging environment, with opportunities to grow?

What you’ll do

We are looking for an Agile Business Analyst to join our Digital product family to deliver a robust analysis service which meets the demands of our business and clients, working with our diverse technology solutions and cross functional development teams. The role requires collaboration with our Product teams, business stakeholders and technical teams, playing a key role in shaping our current and future technology and product delivery.

This role sits within an Agile development squad but there is also a requirement to work at a project level based on business demand. The advertised role sits within a digital project squad, and as such, the ideal candidate will have relevant digital experience, in addition to having business analysis capabilities.

By working with the Product and Software Engineering Teams, the successful candidate will clearly analyse, document, and manage requirements, help to define problems, and get buy-in from stakeholders to identify viable business solutions across the full product lifecycle.

About CDL:

CDL are one of the UK’s leading insurance software houses, we are a privately owned company that has experienced continuous year on year growth, and we employ over 600 people at our campus in Stockport. We are a certified UK top employer by the Top Employers Institute and are constantly striving to provide our employees with the best working environment and conditions. We have a strong track record in the high-volume retail insurance sector. We have spearheaded development in the aggregator, web, and telematics space, including connected home, enrichment, and self-service solutions. As a result, the company’s robust and innovative technologies have enabled our customers to thrive in the highly competitive UK insurance marketplace.

We've built a collaborative and creative culture where we employ agile techniques to deliver our pace-setting applications. We like to work in small, focused groups so you're always learning from people around you, and you feel a part of the success of each project you are involved with.

Key Responsibilities

  • Research into feasibility of requests, elicit and gather requirements and produce documentation including diagrams using relevant modelling tools.
  • Work collaboratively with the squad to break down features into user stories and shape these into feasible solutions for delivery.
  • Ensure user stories meet the squad’s agreed Definition of Ready/Done.
  • Assist the Product Owners with definition of the Product Roadmap, MVPs, and features.
  • Assist the Product Owners with providing the data to support more informed prioritisation.
  • Take ownership for prioritised analysis of internal and external customer support issues within the squad, collaborating with squad and stakeholders in the support process, to deliver resolutions to incidents and problems.
  • Facilitate analysis and agile ceremonies, such as Requirements Capture, Impact Assessments, Backlog Refinements & Retrospectives.
  • Ensure effective written and verbal communication with clients as part of your analysis, and with Product Owner and squad members, raising issues when necessary.
  • Coach and mentor Junior Analysts in both analysis skills and applications knowledge.
  • Be organised and able to work in a fast-paced environment, ability to manage workload and push back where needed.
  • Maintain knowledge of design processes, tools & standards, analysis best practice.
  • Contribute to initiatives and continuous improvement of working practices within squad and department.
  • Support the Business Analysis community of practice, sharing knowledge, skills, and experience to improve the business analysis processes and deliverables.
  • Take ownership of your personal development, ensuring that your objectives align with the company strategy.

Skills Knowledge and Expertise

  • Experience operating in a digital environment
  • Systems analysis and business analysis capabilities.
  • Full understanding of the software development lifecycle.
  • Excellent written and verbal communication skills.
  • Experience working in a cross functional development team.
  • Understanding of agile frameworks.
  • Knowledge of JIRA or similar.


  • Remote working – occasional requirements to attend the office
  • Flexible hours
  • 25 days holiday to start, increasing by 1 day per 1 year of service up to 30 days.
  • Top employer for 6th year running
  • Excellent training and development platform
  • Opportunities for career progression
  • Health and Wellbeing programme
  • Virtual activities, lunch and learns, coffee mornings and meetups.
  • Life and health assurance
  • Established Recognition Award System
  • Great Maternity / Paternity Benefits
  • Diversity and Inclusion network 
  • Pension scheme
  • Community projects and volunteer days 
  • Refer a friend bonus 

Campus Benefits:

  • On-site free parking
  • Open plan modern offices
  • Shuttle bus to and from the station
  • Subsidised restaurant
  • Games room and chill out zone
  • Annual Hackathon Events
  • Social activities, regular social events through our social group Xtra, including a summer BBQ, competitions, bowling, go-karting, football games, Winter party and much more!
  • Car wash, barber, yoga classes, boot camp and massage services all on site
  • Cycle to work scheme
  • Shower and dry rooms

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