Account Manager

Digital Media Team - Manchester

Full-time (Permanent)
Competitive
Manchester
Published on
3 June 2021
Deadline
30 June 2021

Job Purpose & Description:

The Account Manager will work closely with the Sales and Creative teams to deliver outstanding service to the clients. You will be the clients' first port of call, keeping them updated and happy throughout their journey. You will have constant contact with team members and clients, so the ability to build relationships whilst prioritising your workload will be crucial.

The role is currently remote with the look to moving back to office-based after COVID-19 restrictions have lifted.

Responsibilities:

  • Build and maintain strong, long-lasting client relationships
  • Provide an outstanding level of customer support
  • Ensuring client satisfaction and development
  • Confirm monthly budgets and targets
  • Manage support ticket system
  • Identify upsell opportunities
  • Follow and help improve operational procedures to help the business scale
  • Work closely with Sales and Creative teams to ensure effective communication with clients and throughout the business
  • Client retention
  • Manage client reports

Skills/Assets Required:

  • Ability to multi-task efficiently and effectively, managing a large number of accounts
  • Project/Account Management experience (agency background preferred but not essential)
  • Strong interpersonal and relationship-building skills
  • Confident, motivated and passionate about success
  • Must be IT-proficient
  • Problem-solver
  • Team player
  • Attention to detail

Beneficial:

  • Paid Media buying experience
  • Knowledge of social media/digital marketing industry
  • Experience using task management systems
  • Experience using a CRM system
  • Interest in fashion/eCommerce

What We Can Offer:

  • Competitive salary
  • Path to progression
  • Chance to join an incredibly exciting, young agency and work closely with big-name clients
  • Work hard, play hard culture

Digital Media Team are one of the fastest-growing social media agencies in the UK right now, working with key players in the world of eCommerce. You will work closely with brands such as The Couture Club, Ed Hardy, Rebellious Fashion, Eatlean, Demellier London and more. If you're a confident self-starter looking to build a career in a fast-paced industry, this could be the perfect role for you.

To apply, submit your CV and a short cover note outlining why you'd fit the position. We can't wait to hear from you!

COVID-19 Restrictions:

This is currently a remote position, and subsequent training will be held virtually. After restrictions have been lifted, current working conditions may revert to being office-based.

Job Types: Full-time, Permanent

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