Account Manager
Digital Media Team - Manchester
Manchester
Account Manager
Why DMT?
At DMT we’re fiercely proud of our culture and values - they’re what’s made us who we are today. If you’re looking for a company to lay down your roots and get stuck in from the get go then you’re in the right place, we would love to hear from you! We love nothing more than nurturing talent in a supportive and welcoming environment and seeing it blossom.
We’ve trebled in size over the past 12 months and we’re hugely excited to be adding an additional member to our family. Check out the Account Manager job description in more detail below to see if you think you’d make a good match. If you love pizza and delivering outstanding customer service then you’re halfway there!
Benefits
- Flexible working available - three days in office, two days from home/wherever you like
- Huge opportunity to work with big name eCommerce brands from a variety of sectors including fashion, fitness & beauty
- Training & progression plan as well as an annual learning & development budget
- Northern Quarter office with discounted food & drink
- Great responsibility from day one - the opportunity to make a real difference
- Pension scheme
- We like hanging out with each other when it’s not all about work and love us some organised (and not so organised) fun!
- Competitive entry level salary
- You get to work alongside a lovely office dog!
Job Purpose & Description:
The Account Manager will work closely with the Sales and Creative teams to deliver outstanding service to the clients. You will be the clients' first port of call, keeping them updated and happy throughout their journey. You will have constant contact with team members and clients, so the ability to build relationships whilst prioritising your workload will be crucial.
Responsibilities:
- Build and maintain strong, long-lasting client relationships
- Provide an outstanding level of customer support
- Ensuring client satisfaction and development
- Confirm monthly budgets and targets
- Manage support ticket system
- Identify upsell opportunities
- Follow and help improve operational procedures to help the business scale
- Work closely with Sales and Creative teams to ensure effective communication with clients and throughout the business
- Client retention
- Manage client reports
Skills/Assets Required:
- Ability to multi-task efficiently and effectively, managing a large number of accounts
- Project/Account Management experience (agency background preferred but not essential)
- Strong interpersonal and relationship-building skills
- Confident, motivated and passionate about success
- Must be IT-proficient
- Problem-solver
- Team player
- Attention to detail
Beneficial:
- Paid Media buying experience
- Knowledge of social media/digital marketing industry
- Experience using task management systems
- Experience using a CRM system
- Interest in fashion/eCommerce
Digital Media Team are one of the fastest-growing social media agencies in the UK right now, working with key players in the world of eCommerce. You will work closely with brands such as The Couture Club, Ed Hardy, Rebellious Fashion, Eatlean, Demellier London and more. If you're a confident self-starter looking to build a career in a fast-paced industry, this could be the perfect role for you.
To apply, submit your CV and a short cover note outlining why you'd fit the position. We can't wait to hear from you!
Job Types: Full-time, Permanent
Job Types: Full-time, Permanent
COVID-19 considerations:
Regularly cleaning, following strict COVID guidelines, flexi-time.
