Operations Technical Service Manager

Join DWP Digital as a ServiceNow Developer and use your expertise to develop innovative solutions on a platform that underpins critical services.

We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

What skills, knowledge and experience will you need?

• Proven experience delivering new or enhanced ServiceNow functionality at scale, improving user experience and operational efficiency.

  * Able to work effectively in a fast paced environment, managing priorities, adapting to change and delivering high quality outcomes in Agile teams or independently.

  * Strong leadership, taking ownership of platform areas and guiding technical decisions to maintain high development standards.

  * Proactive problem solver, identifying issues early and offering clear, practical technical solutions.

  * Solid understanding of Agile practices, contributing effectively to sprints, ceremonies and iterative delivery.

You and your role

As a ServiceNow Developer in DWP, you will play a key role in enhancing and expanding one of the largest ServiceNow installations in Europe. You'll work within a collaborative delivery team to design, develop and implement new features and improvements across a wide range of ServiceNow modules used by over 120,000 colleagues.

You will be responsible for delivering high‑quality configuration and functionality in line with DWP Place development standards, completing assigned work efficiently, and escalating issues when needed. You'll create and maintain technical documentation, carry out peer reviews, and act as a subject matter expert within your specialist areas.

The role also involves guiding and mentoring junior team members, showing initiative in solving problems, and contributing to an Agile, fast‑paced environment. Supporting your professional growth, DWP will provide access to training to help you further develop your ServiceNow expertise.

Details. Wages. Perks.

Hybrid Working: We work a hybrid model - you'll spend some time working at home (40%) and some time collaborating face to face in a hub (60%).

Pay: We offer competitive pay for this role of up to £46,547, with a Digital Allowance of up £5,895 available for exceptional candidates.

Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth over £12,876 per year.

Holidays: A generous leave package starting at 26 days rising to 31 days over time.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Professional development, coaching, mentoring and career progression opportunities.

And we have an award-winning environment and culture:

• DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
• Diverse and Inclusive Leadership at Digital Leaders Awards 2024
• Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
• Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards

Process:

We know your time is valuable, so our application and selection process is just two stages:

1. Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
2. Interview: a single stage interview online.

CLICK APPLY for more information and to start your application.