User Researcher

User Researcher
£40,000 plus great benefits (Work Level 6A)
Manchester city centre (hybrid working)

We’re looking for a User Researcher to join us in Manchester to help build better products and services for our food store colleagues. In this role you’ll work in a hybrid way – splitting your time between home, the office, and visiting our stores across the UK (find out more about our hybrid working policy at colleagues.coop.co.uk/hybrid-working-policy).

As a User Researcher at Co-op, we’ll look to you to use a blend of qualitative and quantitative research activities to collect insights that we can use to improve our colleagues’ experiences.

What you’ll do

• Work collaboratively within a product team to design products and services that meet the needs of our colleagues
• Conduct qualitative research activities to understand our users and their needs
• Work alongside our optimisation experts to collect quantitative research for our colleague-facing products and services
• Analyse the findings of these research activities and share them with colleagues at all levels of seniority

This role would suit people who have

• Experience in an analytics or research-focussed role
• Experience planning, facilitating and conducting interviews and usability testing
• An understanding of broader user and customer experience measurements
• Good communication skills with the ability to explain often intricate information to colleagues with limited design experience
• The ability to use insights to recommend improvements to a product or service based on user needs, business goals, and accessibility

Why Co-op?

If you’ve got the skills and experience we’re looking for, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services). You’ll also get:

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
• YuLife – an app that rewards you for exercising with discounts and vouchers for your favourite brands

Building an inclusive work environment

At Co-op, we’re proud to do things a different way. As one of the world’s largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we’ve had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.  

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.