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Ian Gardner


Sanya Ristic

Director of Innovation & Client Success
Illuminise

Sanya Ristic is the Director of Innovation and Client Success at Illuminise Ltd, a leading Adobe Commerce and Magento agency. With 17 years at the company, she plays a key role in driving strategy and cultivating co-creative, long-term client partnerships.

Combining a background in engineering with extensive training in communication, coaching, and leadership, Sanya is redefining how agencies collaborate with clients. Her leadership is rooted in empathy, trust, and experimentation - bridging high performance with authentic human connection.

A sought-after speaker and change maker, Sanya recently delivered a solo talk at Meet Magento UK, introducing the power of Theory U as a framework for innovation. Her heart-led, transparent approach resonates with audiences seeking more human-centred and sustainable ways to lead in tech.

As a woman in a male-dominated industry, Sanya champions a bold, relational model of leadership - one where emotional intelligence and strategic thinking are not mutually exclusive, but mutually reinforcing.


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MD Ecom 26

MD Ecom 26 is the largest senior ecommerce conference in the North West, bringing together leaders and decision-makers from retail, DTC, platforms and digital teams to explore how commerce is being reshaped in real time.

This is not a hype-led AI event.

It’s a conversation about what’s actually changing, and what to do about it.