The rules of engagement have changed. The COVID-19 crisis has sent shockwaves throughout the world and will fundamentally change the way that we do business in the future.
Across the Financial Services industry:
⭕️ operational teams are under strain as personal and small business customers need more support than ever
⭕️ the rules of credit decisioning are being rewritten as financial positions are in a state of flux
⭕️ physical customer engagement is quickly becoming a thing of the past But these challenges present opportunity for positive and long-lasting change.
We would appreciate 2 minutes of your time to complete this survey about how your organisation will react to this crisis.