Hi friend of greyhairworks,
The average eCommerce returns rate today is in the region of 20-30%, with some retailers reporting levels of up to 50% (yikes!) 👀 And the problem is expected to rise 17% by 2027!
Join us and retail maestro Viv Craske to address 8 key steps to reduce returns, with help from the Director of Customer Experience at Footasylum, and innovative solutions curated by greyhairworks to share how brands tackle the costly impact of returns…
Join us online on the 22nd Feb at 14h00 GMT where we’ll hear case studies from retailers such as Footasylum, Abercrombie & Fitch, Tommy Hilfiger, Mango and Desigual, along with innovative solutions curated by greyhairworks that tackle the costly impact of returns…
What to expect?
- How brands like Tommy Hilfiger and Desigual reduce returns and bracketing with AI size recommendations and personalised video commerce
- Hear how FootAsylum uses WhatsApp to answer 80% of customer queries, so customers don’t leg it 👟
- Fraudulent returns are a huge financial burden. Learn how Mango detects those pesky fraudsters, without compromising the purchase experience
- How you can protect your Top and Bottom line for returns and exchanges, with clever options to discourage your customers from asking for a refund
- We’ll find out why same-day delivery doesn't need to cost the Earth 🌎 - Literally!
Register here > https://bit.ly/3SoNHyI
Team greyhairworks!
