This event is for you if you:

• Are looking to reduce cost to serve
• Feel the digital channel is disconnecting you from your customers
• Don't think off-the-shelf CRM works
• Want self-serve to work across devices

With speakers from Talk Talk Business, the UK's largest listed water company United Utilities, Microsoft, Web Trends and Mando Group. They will share:

• First hand experiences of managing self-serve challenges
• The importance of customer self-serve to their organisational strategy
• Lessons they've learnt along the way
• Top tips on measuring return on investment through analytics

This event is brought to you by Microsoft, WebTrends and Mando Group. Mando Group specialises in User Centred Design for enterprise level websites, intranets and portals across web and mobile.