skip navigation
skip mega-menu

What ten years of transforming the UK Government can teach the private sector

This event has now ended.

Ten years ago, driven by Baroness Martha Lane-Fox, the Government changed the way they approached digital services. The outcome was services designed around the user; not the needs that ministers or policy teams thought that the users had. Fast-forward ten years and the world has changed. The digital revolution is by no means complete (the test and trace fiasco is testament to that), but it is proceeding, and is now coming up against entirely new challenges. COVID, climate changes and a hard Brexit will require new systems and processes.

 

So, what does that tell us about how the private sector should set their own digital paths:

 

  • For many reasons, customers' needs can change virtually overnight - so you’d better prepare
  • A user-centred, agile approach can help you deliver this
  • You don't need to look too closely at the Government to see excellent examples of digital services - when the Office of the Public Guardian moved +1m complex Power of Attorney applications online with a resulting 5-fold increase in productivity... says it all
  • Digital transformation used to proceed at a leisurely pace, yet now it has to happen overnight. Getting your "north star" right quickly is vital, and that can only happen if the very top management buys into the change

 

... and if you don't act now your future won't be long, but don't worry, it will be quick!

Free
14 October 2020 14:00 - 14:45
Virtual

Explore Jobs

Business Analyst
Manchester

Transform is a Technology and Data consultancy that defines, designs, builds and operates products and services for our customers.We work with our clients to optimise, accelerate and transform their digital, data and technology programmes, from augmenting teams to defining and delivering new services and operating models.Our mission is to deliver impactful change for our clients, to improve lives and amplify business outcomes. We pride ourselves on having a high performance and inclusive culture, bringing deep expertise alongside pragmatism and empathy, and above all a passion for delivering excellence. We create and curate agile and multi-functional teams, bespoke to the challenge we are addressing and hand-picked from across our 5 practice areas of Strategy; Research & Service Design; Technology; Data and Change & Delivery.Through a combination of depth of expertise and breadth of experience, we work in partnership with our clients to deliver tangible outcomes, not outputs.For every engagement we form multi-functional, cross-practice teams, each one hand-picked to suit the specific needs of the project. Teams that adapt and scale because we understand that organisations aren’t static, so neither are we. Knowledge transfer and capability building are built in by default. We're committed to delivering sustainable solutions, and that means leaving behind tools and skills that continue to deliver beyond our engagement.Our track record speaks for itself including using our experience and expertise to transform companies like Argos where we created the first click and collect service and helped them take digital from 12% to 42% of their business. We wrote the Martha Lane Fox report which led to the ‘digital by default’ transformation of government services – a reduction in the number of different websites alone resulted in savings of £61m. For Public Health England we developed the ‘How Are You’ apps and online quiz to help millions of people stop smoking, be more active and eat better. Whether you’re looking for a full data, digital or technological transformation or you want to accelerate certain areas of your business, we can make data and technology work for you, and for your customers.Formerly known as Engine Transformation prior to our acquisition by Next 15 in 2022.

Transform
Senior Business Analyst
Manchester

Transform is a Technology and Data consultancy that defines, designs, builds and operates products and services for our customers.We work with our clients to optimise, accelerate and transform their digital, data and technology programmes, from augmenting teams to defining and delivering new services and operating models.Our mission is to deliver impactful change for our clients, to improve lives and amplify business outcomes. We pride ourselves on having a high performance and inclusive culture, bringing deep expertise alongside pragmatism and empathy, and above all a passion for delivering excellence. We create and curate agile and multi-functional teams, bespoke to the challenge we are addressing and hand-picked from across our 5 practice areas of Strategy; Research & Service Design; Technology; Data and Change & Delivery.Through a combination of depth of expertise and breadth of experience, we work in partnership with our clients to deliver tangible outcomes, not outputs.For every engagement we form multi-functional, cross-practice teams, each one hand-picked to suit the specific needs of the project. Teams that adapt and scale because we understand that organisations aren’t static, so neither are we. Knowledge transfer and capability building are built in by default. We're committed to delivering sustainable solutions, and that means leaving behind tools and skills that continue to deliver beyond our engagement.Our track record speaks for itself including using our experience and expertise to transform companies like Argos where we created the first click and collect service and helped them take digital from 12% to 42% of their business. We wrote the Martha Lane Fox report which led to the ‘digital by default’ transformation of government services – a reduction in the number of different websites alone resulted in savings of £61m. For Public Health England we developed the ‘How Are You’ apps and online quiz to help millions of people stop smoking, be more active and eat better. Whether you’re looking for a full data, digital or technological transformation or you want to accelerate certain areas of your business, we can make data and technology work for you, and for your customers.Formerly known as Engine Transformation prior to our acquisition by Next 15 in 2022.

Transform

Subscribe to our newsletter

Sign up here