skip navigation
skip mega-menu

Associate ServiceNow Software Developer - HO - HEO

Government Digital & Data -

Full-time (Permanent)
£41,300 - £44,191. Up to £5000 is available for candidates who demonstrate exceptional skills and experience.
Published on
9 January 2025
Deadline
16 January 2025

Job summary

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, fire, crime, drugs policy, immigration and passports.

Home Office Digital, Data and Technology Home Office Digital, Data and Technology designs, builds and develops services for the rest of the department and for government. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications and deliver 140 million police checks on people, vehicles and property.

The Associate Developer will be paired with an engineering colleague to learn on the job whilst designing, running and improving software components. You can expect to benefit from training, coaching and mentoring to help you develop in this role.

You'll be a developer who is confident developing applications, passionate about making a difference and want to be involved throughout the product lifecycle, from idea generation, design, and prototyping to execution and shipping.

Job description

Our team uses the Scrum methodology which includes attending Daily Stand Ups, collaborating on sprint tasks and delivering user stories. We develop workflows, resolve issues and test our work to ensure out platform improvements align with our sprint goals. You will be learning to work to our technical standards writing clean and secure code. Your work will be relatively procedural and guided by your team.

 Your main day to day responsibilities will be:

  • Completing basic development/test tasks on your own initiative, and more advanced tasks under the supervision of others.
  • Proposing solutions that fit within the overall models and patterns set by more senior developers.
  • Identifying and resolving issues with one of our systems, using established methods.
  • Supporting the definition and delivery of new services.
  • Learning more advanced software development and delivery skills to advance as an engineer.

All our engineers will be expected to embody an open and positive approach, supporting the Home Office in:

  • Progressing the Home Office Government Digital and Data Profession, understanding all roles and helping to build our community.
  • Working and assessing to appropriate standards: for instance, accessibility, the GDS service standard and our own community practices.
  • Improving our skills and approaches as well as keeping up to speed with the technology landscape.

Working Pattern

Due to the business requirements of this role, it is only available on a full-time basis. However, compressed hours are available.

The team carry out an out of hours release every other Thursday. The successful candidate will be expected to carry out this release on a rota basis.

Person specification

Essential criteria

You will have the following skills or some experience in:

  • Configuring ServiceNow modules to align with organisational requirements and ensure optimal functionality.
  • Developing custom applications and workflows using ServiceNow's low-code/no-code capabilities and scripting.
  • Engaging with stakeholders to gather, analyse, and define requirements for ServiceNow implementations.
  • Administering the ServiceNow platform, including managing upgrades, patching, and integrations.
  • Ensuring compliance with best practices and governance frameworks for IT Service Management (ITSM).
  • Troubleshooting and resolving technical issues within the ServiceNow platform to maintain seamless operations.
  • Experience of working in a ServiceNow DevOps environment.

The essential skills listed above are reflective of the Home Office Government Digital and Data Profession Career Framework (based on the industry standard SFIA framework - Use the levels of responsibility to understand what would be expected for each technical skill listed). Please see below for the relevant skills for your role:

Development and Implementation 

  • Systems Development

o        Software design (SWDN) - Level 2

o        Programming/software development (PROG) - Level 2

o        Testing (TEST) - Level 2

o        Systems integration and build (SINT) - Level 2

  • Data and Analytics

o        Data management (DATM) - Level 3

Delivery and Operation

  • Technology Management

o        Application support (ASUP) - Level 3

Desirable criteria

Ideally you will also have the following skills or some experience in:

  • Completion of a ServiceNow developer talent scheme.
  • Optimising platform performance by identifying and implementing improvements in configurations.
  • Collaborating with cross-functional teams to support DevOps and Agile methodologies.

Technical skills

We'll assess you against these technical skills during the selection process:

  • Programming/software development (PROG) - Level 2
  • Data management (DATM) - Level 3
  • Application support (ASUP) - Level 3
  • Software design (SWDN) - Level 2
  • Systems integration and build (SINT) - Level 2
  • Testing (TEST) - Level 2

We only ask for evidence of these technical skills on your application form:

  • Programming/software development (PROG) - Level 2

More jobs at Government Digital & Data

Lead Business Analyst-Department for Transport
£51,997
Full-time (Permanent)
Technical Architect Vehicle Certification Agency-SEO
£57,400
Full-time (Permanent)
Software Engineer - ONS - HEO
£32,452
Full-time (Permanent)
IT Support Engineer - Met Office - EO
£26,954 - £29,531
Full-time (Permanent)
DDaT Senior BI Design & Integration Manager - MoD - SEO
£43,080
Full-time (Permanent)
Lead Applied AI Engineer (i.AI) - CO - G6
£67,126 - £103,924
Full-time (Permanent)
DDAT Lead Technical Architect - MoD - G7
£57,670 - This post is eligible for a Digital Skills Allowance of up to £15,300 per annum
Full-time (Permanent)
Interaction Design Industrial Placement 2025 - Met Office - AO
£25,606
Full-time (Permanent)
Lead DevOps Engineer - DWP - G6
£72,664 - £89,995
Full-time (Permanent)
Senior Interaction Designer - The National Archives - SEO
£49,000
Full-time (Permanent)
Principal Technical Architect (Data) - Companies House - G7
The basic salary range is £56,688 - £63,395 with an additional, non-pensionable digital allowance of up to £18,000
Full-time (Permanent)
Software Development Engineer In Test (Automation Test Engineer
Full-time (Permanent)
Senior Interaction Designer - CO - G7
£55,403 - £65,163 Offers above the band minimum are subject to our assessment of your skills and experience as demonstrated at interview.
Full-time (Permanent)
IT Student Placement - HM Land Registry - EO
£30,958
Full-time (Permanent)
Senior Engineer Infrastructure Operations - Ofsted - HEO
£35,994 per annum rising to £36,354 completion of probation. You may be eligible for a non-contractual on-call allowance £2,160, please read full description
Full-time (Permanent)
Senior Frontend Developer - HO - G7
£60,300 - £70,730 You may be eligible for an additional non-pensionable allowance with a value of up to £20,100 (location dependent).
Full-time (Permanent)
Senior Test Engineer - HO - SEO
£44,720 - £52,130 you may be eligible for an additional non-pensionable allowance, pending a Capability and Skills Assessment, with a value of up to £12,680.
Full-time (Permanent)
Software Developer - DBT - HEO
National: £34,254 - £36,142 London: £38,138 - £39,994
Full-time (Permanent)
Defence Business Services (DBS) CIO CivPers Payroll Lead - MoD - G7
The base salary for this grade is £59,690. Offers above this will be made up of DSA , Digital Skill allowance of up to £15,300 per annum for exceptional candidates.
Full-time (Permanent)
Senior Infrastructure Architect (Platform) - DVSA - G7
£54,857 plus an additional allowance up to £25,543
Full-time (Permanent)
Enterprise Architect (Application) - Companies House - G7
The basic salary range is £56,688 - £63,395 with an additional, non-pensionable digital allowance of up to £18,000.
Full-time (Permanent)
Principal Network and Security Specialist - CO - G6
£71,730 - £87,521 Offers above the band minimum are subject to our assessment of your skills and experience as demonstrated at interview.
Full-time (Permanent)
Lead Service Transition Manager - HO - G7
National £60,300 London £64,300 You may be eligible for an additional non-pensionable allowance, pending a Capability and Skills Assessment, with a value of up to £11,300.
Full-time (Permanent)
Senior DevOps Engineer - DWP - G7
£55,557. The maximum salary for the grade is £66,058, however a Digital Allowance of up to £12,459 per annum is available for exceptional candidates.
Full-time (Permanent)
Defence Business Services (DBS) Senior DevOps Engineer - MoD - SEO
The base salary for this grade is £44,590, Offers above this will be made up of DSA , Digital Skill allowance of up to £11,400
Full-time (Permanent)
Senior DevOps Engineer (WebOps & Cloud Application Support) - Companies House - HEO
Base salary is £40,398 with an additional DDaT allowance of £4,350 - £11,000 available.
Full-time (Permanent)
Development Security Operations Engineer - Planning Inspectorate - SEO
£45,219 - £49,462
Full-time (Permanent)
Application Operations Engineer - DWP - HEO
£37,497 - £38,373
Full-time (Permanent)
Senior Platform Engineer - DBT - G7
London: £63,248 to £79,133 / National: £59,634 - £75,618 (including allowance). Salary offer within this range is dependent on technical skills as assessed at interview.
Full-time (Permanent)
Technical Service Support Manager - GLD - SEO
£43,003 London £43,003 + capability assessed Government Digital and Data allowance.
Full-time (Permanent)
Government Digital and Data Pay and Reward Lead - GDS - G7
£55,403 - £61,939 Based on capability. The base salary of this grade is £55,403
Full-time (Permanent)
Associate Infrastructure Engineer - ONS - EO
£27,252 - £31,915
Full-time (Permanent)
Network Associate Infrastructure Engineer - ONS - EO
£27,252 - £31,915
Full-time (Permanent)
Infrastructure Engineer - ONS - HEO
£34,075 - £38,718
Full-time (Permanent)
Network Infrastructure Engineer - ONS - HEO
£34,075 - £38,718
Full-time (Permanent)
IT Service Manager - ONS - SEO
£41,364 - £46,654
Full-time (Permanent)
Data Architect - ICO - G7
£55,591 - £62,793 with potential for further progression to £70,907 pa with our pay progression scheme.
Full-time (Permanent)
Infrastructure Engineer (Performance Test Lead) - HM Land Registry - SEO
£46,058 - £57,400
Full-time (Permanent)
Senior Interaction Designer - DWP - G7
£55,557 - £66,058
Full-time (Permanent)
RAF Digital Junior Designer - MoD - EO
£29,580
Full-time (Permanent)
Software Developer - DfT - SEO
£42,848 plus an additional allowance up to £14,552
Full-time (Permanent)
Defence Business Services (DBS) DIT AG Senior Developer05 - MoD - SEO
£44,590 - £55,990. The base salary for this grade is £44,590. Offers above this will be made up of DSA , Digital Skill allowance of up to £11,400 per annum for exceptional candidates
Full-time (Permanent)
Developer - HO - SEO
£44,720 - £47,850. You may be eligible for an additional non-pensionable allowance, pending a Capability and Skills Assessment, with a value of up to £12,680.
Full-time (Permanent)
Lead Technical Architect - DfE - G6
National £68,623 London £72,182 allowance values range up to £20,750, with the highest values reserved for candidates whose capability is above the expected level for all of the skills.
Full-time (Permanent)
Data DevOps Engineer - CO - HEO
£39,684 - £43,834
Full-time (Permanent)
Defence Business Services (DBS) DevOps Engineer - MoD - HEO
£36,530
Full-time (Permanent)
Lead Infrastructure Engineer (DevOps) - Companies House - SEO
Base salary is £41,571 - £45,784 with an additional DDaT allowance of £4,350 - £11,000 available.
Full-time (Permanent)
DevOps Site Reliability Engineering (SRE) - HO - SEO
National £44,720 - £47,850 London £48,720 - £52,130 & may be eligible for Capability and Skills Assessment, with a value of up to £12,680
Full-time (Permanent)
Senior Site Reliability Engineer - DBT - G7
London: £63,248 to £79,133 / National: £59,634 - £75,618 (including allowance). Salary offer within this range is dependent on technical skills as assessed at interview.
Full-time (Permanent)
Defence Digital Service Transition Lead - SEO - MoD
£44,590
Full-time (Permanent)

Subscribe to our newsletter

Sign up here