Interaction Designer - HM Courts and Tribunals Service - SEO

These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.

HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.

DTS is committed to being a great place to work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

Please follow the link below for further information about HMCTS. www.gov.uk/government/organisations/hm-courts-and-tribunals-service

Job Description:

The Digital Delivery team at HMCTS is redesigning and rebuilding our Courts and Tribunal services around the needs of our users – ensuring our services are accessible, easy to use, digital (where necessary and appropriate) and well supported for all users.

Within Digital Delivery, the User-Centred Design team works with HMCTS projects and programmes to support our core design principle of being user-led in everything we do.

As an Interaction Designer, you’ll work closely in your team with service and content designers as well as user researchers and analysts to deliver accessible, inclusive, and user-centred services. You will be responsible for creating and maintaining prototypes. You will own the design of interactions within the service, ensuring their quality throughout a user’s journey and be experienced in using evidence, data and research to back up your decisions.  

Key Responsibilities:

• Be responsible for interaction quality as the interaction lead within your project or service, working within multidisciplinary teams.
• Identify and design the best way for users to interact with your service across different channels, devices, browsers, and technologies, making decisions based on insights from user research.
• Manage and mentor other interaction designers, sharing good practice to improve quality and consistency across services. 
• Develop and contribute to interaction design strategies, including design systems, to help digital services meet both business and user needs.
• Be responsible for developing and maintaining suitable prototypes to test your designs with users.
• Initiate design improvements and influence decisions using data and evidence.
• Champion accessibility and inclusion, making sure designs meet WCAG 2.2 accessibility requirements.
• Scope, create and improve user-centred interactions based on user feedback, research and data.
• Engage with, and contribute to, the HMCTS and cross-government interaction design communities.

You’ll engage with frontline staff to understand pain points for our internal and external users, then design, test and iterate consistent ways to fix these issues.  You’ll be expected to work in a fast-paced, evolving environment and use an iterative and flexible approach to enable rapid delivery.

 You will also develop relationships with stakeholders including:

• Service teams
• Operational staff
• Policy teams
• Judicial representatives

You’ll be expected to build long-term strategic relationships with your stakeholders, influence their decisions, deal with challenging situations, and remove blockers, ensuring you support mutual needs and commitments while focusing on user needs.

You will also work with other teams regularly, including:

• User research and Performance Analysis
• Service and Content Design
• Insight
• Accessibility and Inclusion

You’ll be expected to collaborate with these teams to effectively advocate for users.

Essential Criteria:

• Designing interactions for end-to-end services from concept to delivery, being responsible for the quality and accessibility of interactions.
• Using a variety of prototyping methods to test your design ideas and be able to prototype in code.
• Influencing decisions, dealing with challenging situations and removing blockers to make sure interactions are user-centred, usable and accessible.
• Applying design standards to your work and supporting other interaction designers to make sure design standards are met.
• Implementing interaction design strategies and evaluating their impact to make sure user needs and business objectives are met.
• Working in a fast-paced environment with tight deadlines.
• Making complex processes and services easy to understand and interact with.
• Building long-term, strategic stakeholder relationships.

Desirable Criteria

Are an active member of a design community, actively networking with others and contributing to ways of working and community activities such as design critiques. 

• Are familiar with the criteria used in Government Digital Service or other digital service assessments. 

Application process:

The following areas of Success Profile Framework will be used to assess and score your application during the sift, and interview.

• Experience – As demonstrated in your application form.
• Technical – Successful candidates at sift will be asked to complete a Design exercise prior to interview. Further details will be provided at the time.
• GDD Assessment – During the interview, you will be assessed against the GDD skills and framework below:

GDD Skill 1 – Designing together

GDD Skill 2 – Evidence-based design

GDD Skill 3 – Iterative design

GDD Skill 4 – Designing for everyone

• Behaviours – You will be required to provide evidence of the following key behaviours at SEO level:
• Developing Self and Others
• Communicating and Influencing
• Changing & Improving

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

• Developing Self and Others
• Communicating and Influencing
• Changing and Improving

Technical skills

We'll assess you against these technical skills during the selection process:

• GDD Capability Framework Skill 1 - Designing together
• GDD Capability Framework Skill 2 - Evidence-based design
• GDD Capability Framework Skill 3 - Iterative design
• GDD Capability Framework Skill 4 - Designing for everyone

Benefits

Alongside your salary of £41,463, HM Courts and Tribunals Service contributes £12,011 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ