skip navigation
skip mega-menu

Software Engineer - Data Lab D&A Hub / Specialist Operational Services -National Crime Agency

Government Digital & Data -

Full-time (Permanent)
£41,347 - £50,089
Published on
23 May 2024
2 June 2024

Senior Infrastructure Engineer

National Crime Agency

Apply before 11:55 pm on Sunday 2nd June 2024


Return to search results

National Crime Agency Logo


£41,347 - £50,089

Roles based in London will receive an additional London Weighting of £3,847. Roles based in Stevenage will receive an additional South East allowance of £3,078. If applying on Secondment and you are the equivalent grade you will remain on your current salary for the duration of your Secondment. Recruitment and Retention Allowance: This is currently set at £3,000 for this post. The RRA is an enhancement to the role and is reviewed annually.

A Civil Service Pension with an average employer contribution of 27%

Job grade

Higher Executive Officer

NCA Grade 4 / Police Sergeant

Contract type


Length of employment

If applying for Loan or Secondment - 2 years.

Type of role

Information Technology
Operational Delivery

Working pattern

Flexible working, Full-time, Part-time

Number of jobs available




Operational Capability and Development - Leicester. Specialist Operational Services - Belfast, Birmingham, Bristol, Leicester, London*, Stevenage, Wakefield, Warrington. *For London based roles your contractual place of work will be Stratford. However, as that site will not be operational until early 2025 in the interim period you will be required to carry out your contractual duties from Vauxhall, or such other reasonable location, on a temporary basis. For the avoidance of doubt as your contractual place of work is Stratford, the move from any temporary place of work will not give rise to any entitlement to payments for travel time or costs under the Relocation and Excess Travel Policy.

About the job

Job summary

We are currently recruiting for senior Infrastructure Engineers within the following teams Operational Capability and Development and Speicialist Operational Services. 

Join us and help to protect the public from Serious and Organised Crime. 

Would you like to learn more about the role? 

If you would like to find out more about the role and the application process, we will be holding virtual open evenings via MS Teams on Tuesday 28th May 18:00 - 19:00.

This event is by invitation only. If you would like to recieve an invite please click through to the link below - you will be asked for your name and email address. 

Click here to attend information session.

Please ensure you register your interest no later that 5pm on Monday 27th May 2024. You will not be able to complete this form after this date and time. 

Please see our Privacy Notice within the Important information document attached to this advert for details on how your data is handled.

We are also recruiting for the following roles:

  • 349277 - Senior Technical Officer - Technical Support Unit
  • 349286 - Data Engineer - Data Lab D&A Hub
  • 349338 - Engineering Technical Support Officer
  • 349396 - Software Engineer - Data Lab D&A Hub / Specialist Operational Services

Job description

OcaD - Operational Capability & Development

Operational Capability and Development are responsible for the development and delivery of strategic and tactical engineering solutions to operational challenges and emerging technological threats focused on serious and organised crime impacting the UK. 

Deployment of hi-end capabilities in support of live operations, providing NCA with capabilities for 21st century law enforcement. OCaD leads on specifying, designing, developing, delivering and supporting new technical operational capabilities across the agency.

Locations Available - Leicester

Specialist Operational Services

The Specialist Operational Services (SOS) is a critical function  within the DDaT Enterprise Services (ES) Department. It provisions specialist digital capabilities and technical support to operational officers, assisting them in tackling the highest harm SOC threats. 

The function is key to realising the new NCA Strategy by maintaining specialist capabilities as well as developing new cutting-edge tools in fight to keep pace with criminal exploitation of emerging technologies.

Target Intercept Engineering provides technical management of IT infrastructure and systems that underpin the NCA TI capability. team are responsible for the Digital Forensics IT network and support operational applications via their networks.

The team combines IT professionals and operational law enforcement experts to ensure that specialist services are operationally fit for purpose, legally compliant and delivered 24/7.

Both teams have a requirement to be on call out of general office hours on a rota basis. Successful candidates may have a requirement to join this rota.

Locations Available -Belfast, Birmingham, Bristol, Leicester, London*, Stevenage, Wakefield, Warrington.

**To be considered, you will need to successfully complete SC Enhanced clearance before commencing the role and achieve DV clearance within the first 12 months in post.**

Person specification

Key Responsibilities

In a team of IT professionals, the infrastructure engineer will be using their skills and expertise to:

  • Support the development, maintenance and enhancement of technical capabilities.
  • Participate in building new services on multiple platforms, maintaining core functionality and providing technical guidance for colleagues across the Unit.
  • Gather, record and document customer requirements within the agency for remote Intelligence applications and define detailed requirements including use cases, and feature specifications.
  • Manage software defects, ensuring they are tracked, investigated and corrected whether found within internal or third-party software.
  • Work collaboratively with the service support, infrastructure teams and non-technical user groups. Identify issues which will involve other teams, facilitate and support fault resolution and project handover.
  • Manage the life-cycle of own projects and those of others including design, testing, change, deployment and acceptance management.

Along with the above if you are posted with the SOS team you will also be responsible for the following; 

  • Technical Leadership: Support the development, maintenance and enhancement of technical capabilities
    Building new services: Help develop and build new services on multiple platforms, maintaining core functionality and providing technical guidance for colleagues across DDaT and the wider NCA.
  • Service Support: Maintain and support SOS services, providing first and second-line support to DDaT customers for any incidents or issues.
  • Communication: Build working relationships with colleagues across the technical community to develop skills and cross-functional working.
  • Collaboration: Share and disseminate knowledge and findings across the broader technical and NCA community as appropriate.

Desirable Criteria:

  • Security and networking principles
  • Experience of working on secure government systems
  • Networking experience and/or qualifications
  • Experience of Windows/Linux administration
  • Administration and design of VMware/hyperV systems
  • The administration and configuration of digital forensics tools
  • CCNA

In the event of a tie-break at interview, the panel will progress the candidate with the highest score in the leading technical criteria to determine merit order. If the leading technical criteria scores are still tied, the panel will then assess desirable criteria to determine merit order. If scores are still tied following the review of desirable criteria, then the panel will revert to sift scores to determine merit order.


The following qualifications/skills are essential to the role and proof will be required at interview:

Degree or HND/HNC in Computer Science, Mathematics, Electronics or Engineering or equivalent Level 4 technical qualification or substantial relevant experience.

Please ensure the dates of any accreditations you are relying on, are entered on to the CV.
Should you progress to the assessment stage of the process, you will be required to provide a copy of the original certificate.
Failure to provide evidence at interview may result in your application not progressing to the next stage.


We'll assess you against these behaviours during the selection process:

  • Delivering at Pace
  • Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

  • Experience of server infrastructure and virtual platforms – dealing with support, maintenance and upgrades.
  • A broad in-depth knowledge of network technologies.
  • Experience of troubleshooting networks/hardware/software issues.
  • Experience of working on projects and delivering to tight deadlines.


Alongside your salary of £41,347, National Crime Agency contributes £11,163 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

All officers in the NCA are members of the UK Civil Service. You will be eligible for:

  • Civil Service pension scheme
  • 26 days annual leave rising to 31 on completion of 5 years continuous service
  • If qualifying criteria is met new joiners to the NCA from UK Police Forces or UKIC will have service with those employers taken into account for continuous service purposes for Annual Leave entitlement only, this will be up to a maximum of 31 days leave (including 1 privilege day).
  • Training and development opportunities
  • Special leave 
  • Flexible working and family friendly policies
  • Cycle to work scheme
  • Blue Light scheme 

More jobs at Government Digital & Data

Software Developer-HM Courts
Full-time (Permanent)
Senior Software Developer-HM Courts
£54,358 - £66,670
Full-time (Permanent)
Software Developer (Data Platform)-HM Courts
£39,868 - £50,039
Full-time (Permanent)
Lead Business Analyst-Department for Transport
Full-time (Permanent)
Senior Software Developer-HM Courts
£54,358 to £66,670
Full-time (Permanent)
UX Engineer - AI Safety Institute-Department for Science, Innovation & Technology
£85,000 - £115,000
Full-time (Permanent)
IT Software Developer (ITS Band 4/HEO) -Health and Safety Executive
£34,509 - £37,724
Full-time (Permanent)
Senior Software Developer (ITS Band 3/SEO) -Health and Safety Executive
£43,765 - £50,728
Full-time (Permanent)
DIO CIO Senior Software Developer Ministry of Defence-SEO
Full-time (Permanent)
Web Applications Developer UK Debt Management Office-SEO
£42,000 to £49,000
Full-time (Permanent)
Lead Developer (Dynamics) £51,997 - £80,400 Driver and Vehicle Standards Agency-G7
£51,997 plus an additional allowance up to £28,403
Full-time (Permanent)
Technology Delivery Manager Care Quality Commission-SEO
Up to £43,255
Full-time (Permanent)
Business Analyst The National Lottery Community Fund-HEO
£30,000 - £35,000
Full-time (Permanent)
Senior Product Manager Ofqual (Office of Qualifications and Examinations Regulation)-G7
£48,925 - £59,058
Full-time (Permanent)
Senior Infrastructure Engineer Crown Office and Procurator Fiscal Service -SEO
£50,449 - £59,419
Full-time (Permanent)
Technical Architect UK Health Security Agency-G7
£51,824 - £65,089
Full-time (Permanent)
Senior User Researcher Department for Work and Pensions-G7
£52,412 to £78,517
Full-time (Permanent)
Associate Product Manager UK Health Security Agency-SEO
£38,724 - £48,068
Full-time (Permanent)
Senior DevOps Engineer Intellectual Property Office-SEO
£44,482 - £54,945
Full-time (Permanent)
Senior Developer Intellectual Property Office-SEO
£44,482 - £54,945
Full-time (Permanent)
Senior Software Engineer (AI Safety Institute)- Department for Science, Innovation & Technology-SCS1
£65,000 - £135,000
Full-time (Permanent)
Senior Agile Delivery Manager -Driver and Vehicle Licensing Agency-G7
Full-time (Permanent)
Lead Technical Business Analyst- HM Treasury-G7
£52,960 - £59,190
Full-time (Permanent)
Head of Product Management -Home Office-G6
£69,200 - £80,520
Full-time (Permanent)
Senior Product Manager- Department for Energy Security & Net Zero-SEO
£40,950 to £49,795
Full-time (Permanent)
Functional Data Governance Manager -HM Treasury-G7
£52,960 - £59,190
Full-time (Permanent)
Senior Infrastructure Engineer- Crown Office and Procurator Fiscal Service-SEO
£50,449 to £59,419
Full-time (Permanent)
Senior Infrastructure Engineer- Home Office-SEO
£41,600 to £44,512
Full-time (Permanent)

Subscribe to our newsletter

Sign up here