Senior Service Designer

Job description

We are recruiting for a Senior Service Designer to join the GOV.UK Design System Team. The GOV.UK Design System provides teams across government with the styles, components and patterns they need to design and build user-centered digital services. 

As a senior service designer, you will be working across the end-to-end experience of the Design System, collaborating closely with other disciplines to spot opportunities for improvement as we think about our role and growth in the context of a multi-channel GOV.UK.

As a user centred design practitioner, you’ll be ensuring that our products are consistently inclusive, accessible and easy to use for our users. You will also be expected to engage with our active community of users, working closely with our user researcher and community designer to continuously update our engagement practices and product offering. 

These skills must be demonstrated in your cover letter and portfolio.  

As a Senior Service Designer you’ll:

• lead and coordinate service design work in your team, supporting other designers where necessary
• work effectively in a multidisciplinary, agile environment, adapting quickly to changes in requirements, priorities or user needs
• use research and analytics to understand users needs, identify service failures and test different designs
• design collaboratively and in the open, engaging your whole team with the design process and adapting it if necessary
• champion accessibility and inclusion, consider the impact of new technologies and ensure that designs meet legal requirements
• collaborate with designers in other teams and departments, reviewing each other's work and developing shared patterns

Person specification

We’re interested in people who have:

• experience in designing the full lifecycle of services for users in complex environments and for digital
• experience in making effective decisions with user research data
• experience of working with senior stakeholders and ability to negotiate important design decisions
• excellent communication skills and the ability to adapt their style to different audiences
• experience of engaging with people in a variety of ways (eg, workshops or co-design activities) and at a variety of scales
• an understanding of the importance of inclusive, equitable, accessible and sustainable public services 
• experience of working in an agile, multidisciplinary and collaborative environment 
• experience of guiding, supporting and mentoring others

Benefits

Alongside your salary of £55,403, Government Digital Service contributes £16,050 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

There are many benefits of working at GDS, including:

• flexible hybrid working with flexi-time and the option to work part-time or condensed hours
• a Civil Service Pension with an average employer contribution of 28.97%
• 25 days of annual leave, increasing by a day each year up to a maximum of 30 days
• an extra day off for the King’s birthday
• an in-year bonus scheme to recognise high performance
• career progression and coaching, including a training budget for personal development
• a focus on wellbeing with access to an employee assistance programme
• job satisfaction from making government services easier to use and more inclusive for people across the UK
• advances on pay, including for travel season tickets
• death in service benefits
• cycle to work scheme and facilities
• access to an employee discounts scheme
• 10 learning days per year
• volunteering opportunities (5 special leave days per year)
• access to a suite of learning activities through Civil Service learning

Any move to Government Digital Service from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk 

Office attendance
The Department operates a discretionary hybrid working policy, which provides for a combination of working hours from your place of work and from your home in the UK. The current expectation for staff is to attend the office or non-home based location for 40-60% of the time over the accounting period.
DSIT does not normally offer full home working (i.e. working at home); but we do offer a variety of flexible working options (including occasionally working from home).

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

The selection process as a standard for all of our roles consists of:

1. an application screening process
2. a short task, which we will give you the day before the interview. You will be given 20 mins at the beginning of the interview to work on the task 
3. a 90 minute interview

How to apply

If this role is a good fit for you. You must submit all 3 of these for your application to be considered.

1. a cover letter (500 words) to tell us about you and why you think you are suitable for this role, addressing the points in the “person specification” section above. 
2. a CV to show us your work history
3. a URL to your portfolio in your cover letter or CV to show some examples of your design work, alternatively you can email it directly to gdsrecruitment@dsit.gov.uk (referencing your application number)

In order to assist candidates with this role, we will be holding a virtual recruitment event on Monday 26th January at 12:00 to 13:00 and 18:00 to 19:00 where we will introduce you to what it is like to be a designer at the Government Digital Service, the team that you will be potentially working with and a bit about how the application and interview process works within the civil service. There will also be time to answer any questions.

If you would like to join this recruitment open day session, please use this google meet link to access the session. [12:00 to 13:00] or this link google meet link for the [18:00 to 19:00] session.

Depending on how many applications we get, there might also be an extra stage before the video interview, for example a phone interview or a technical exercise.

In the event we receive a high volume of applications, we will conduct the initial sift against the lead criteria which is: experience in designing the full lifecycle of services for users in complex environments and for digital.

In the Civil Service, we use Success Profiles to evaluate your skills and ability. This gives us the best possible chance of finding the right person for the job, increases performance and improves diversity and inclusivity. We’ll be assessing your technical abilities, skills, experience and behaviours that are relevant to this role.

For this role we’ll be assessing you against the following Civil Service Behaviours:

• working together
• seeing the bigger picture
• communicating and influencing
• delivering at pace

We’ll also be assessing your experience and specialist technical skills against the following skills defined in the Digital, Data and Technology Profession Capability Framework for the Senior Service Designer  role: 

• agile working
• communicating between the technical and non-technical
• community collaboration
• evidence- and context-based design
• prototyping
• user focus

Want to know more about who Government Digital and Data are? Click Here

Recruitment Timeline

Sift completion: 06.02.2026

Panel interviews: W/C 16.02.2026

Candidates that do not pass the interview but have demonstrated an acceptable standard may be considered for similar roles at a lower grade.

A reserve list will be held for a period of 12 months, from which further appointments can be made.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

Sponsorship

DSIT cannot offer Visa sponsorship to candidates through this campaign. DSIT holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not qualify.

Location 

Whilst this role's location is Bristol / Manchester, if you are a current Civil servant working in DSIT and based in London, you are also able to apply for this role. If you are successful, you will retain your London location and pay.