User Research Services Manager

DfE Digital -

Full-time (Permanent)
£49,861 - £57,603
Published on
14 October 2020
Deadline
25 October 2020

We’re looking for a User Research Operations Manager to join our community of digital specialists within DfE Digital in Manchester!


We're creating a great place to work by offering:


• An environment with flexible working options including flexi-time with no core hours

• Learning and development tailored to your role and a personal L&D budget

• A culture encouraging inclusion and diversity

• An employer pension contribution of up to 27%

• A generous annual leave allowance up to 30 days after 5 years of service

• Modern and effective collaboration tools


This is an exciting new role, and is part of our wider digital transformation, supporting our teams to deliver policy and services!


You will build and manage a team to provide operational support to our large community of user researchers. We have ambitious plans for in-house user recruitment services, knowledge management solutions, and a wide range of other support, guidance and policies. You will help shape the Research Operations service, and the strategy and roadmap for how we deliver it.


Research Operations is a relatively new profession, so you may not currently be working in an equivalent role. You might be a user researcher who is passionate about the operational side of your profession, or you may be somebody working in a service delivery, product or operational role, who is passionate about supporting teams to deliver user-centred services. You might not be in a digital role, but you’ll have experience or awareness of agile digital delivery. Most importantly you’ll be a natural leader, who is excited about building, shaping and growing a team and service, and making it a success.


This blog will tell you more about our vision for research operations.


We particularly encourage applications from people who identify in ethnic minority and under-represented communities.

Job description

As the Research Operations Manager, you will:


• Lead a team delivering services to user researchers, including in user recruitment, tools and templates, knowledge management, and policies and governance


• Build a strategy and roadmap for Research Operations, including what success looks like and how it will be measured


• Support the User Research leadership team to deliver our wider roadmap, including in areas like accessibility and inclusive research, community, ethics, and professional development


• Manage and coach your team, ensuring they have clear goals, are motivated, and are collaborating and working well


• Work with a wide range of internal stakeholders to deliver services across the department


• Support our commercial teams in building and maintaining relationships with external suppliers


• Share learnings with other Research Operations teams across government and in the private sector


• Be part of a diverse, inclusive, supportive culture that stimulates innovation and enables high-performing teams to build and sustain high quality products and delivery


Responsibilities

It's essential that you will:


• Have a good working knowledge of research in a large agile organisation, and the operational services required to make it successful (e.g. user recruitment, tools and templates, knowledge management, policies and governance etc)


• Be able to successfully manage and lead a team with varying backgrounds and levels of experience, to successfully deliver a service


• Be able to build and maintain good working relationships with a wide range of stakeholders including digital staff, internal teams and external suppliers


It's desirable that you:


• Have experience of working in a user-centred team delivering services to the GDS Service Standard


• Have experience in accessibility and inclusive service design

More jobs at DfE Digital

Performance Analyst
36498
Full-time (Permanent)
Head of Content Design
£61014 to £68717
Full-time (Permanent)
Manchester
Head of Design
£61014 to £68717
Full-time (Permanent)
Manchester
Senior Developer
£49,861 to £57,603
Full-time (Permanent)
Manchester
Senior Developer
£49,861 to £57,603
Full-time (Permanent)
Manchester
Content Designer
£36,498
Full-time (Permanent)
Senior Service Designer
£49,861
Full-time (Permanent)
Senior Content Designer
£49,861
Full-time (Permanent)
Manchester
Lead Software Developer
£49,861 to £57,603
Full-time (Permanent)
Manchester
Senior Delivery Manager
£49,861 - 57,603 (National) £53,419 - £61,748 (London)
Full-time (Permanent)
Manchester
Product Manager
£49,861 min
Full-time (Permanent)
Manchester
Software Developer
£36,498
Full-time (Permanent)
Senior Interaction Designer
£49,861
Full-time (Permanent)
Senior Interaction Designer
£49861 New entrants are expected to join on the pay band minimum, however an additional non-pensionable allowance of up to £4,000 may be available, dependent on skills and experience.
Full-time (Permanent)
Manchester
Product Manager - Customer Experience
£49861 New entrants are expected to join on the pay band minimum, however an additional non-pensionable allowance of up to £5,000 may be available, dependent on skills and experience.
Full-time (Permanent)
Manchester
Associate Product Manager
Full-time (Permanent)
Senior delivery manager
£49,861
Full-time (Permanent)
Software developer
£36,498
Full-time (Permanent)
Head of software development
£61,014
Full-time (Permanent)
Senior Software Developer
Full-time (Permanent)
Software Developer
£36,498 - £42,297
Full-time (Permanent)
Senior Business Analyst
£49,861 - £57,603
Full-time (Permanent)
Head of Cyber Security
£61,014-£78,717
Full-time (Permanent)
Information Security Team Manager
£49,861 - £57,603
Full-time (Permanent)
Senior Software Developer (Dynamics)
£49,861 - £63,603
Full-time (Permanent)
Digital and Technology Recruitment Manager
£29,363 - £32,304
Full-time (Permanent)
IT Service Management (ITSM) Toolset Senior Software Developer
Base salary for this role is £49,861 - £63,603 (National) - Depending on capability an additional non-pensionable allowance of up to £6,000 may be available.
Full-time (Permanent)
Manchester
User Researcher
National £36,498 - £40,297, London £40,228 - £44,538
Full-time (Permanent)
Accounts and Access Analysts
£25,000
Full-time (Permanent)

Related jobs

Subscribe to our newsletter

Sign up here