Senior User Researcher

Closing Date: 11:55 pm on Tuesday 13th February  2024

We’re looking for a Senior User Researcher who wants to make a lasting impact on how the Home Office delivers user-centred products and services. We’re looking for a skilled and experienced Senior User Researcher who is passionate about what they can bring to delivering better services at the Home Office and prepared to be a vocal advocate for user needs.

By joining Data Services and Analytics now, you can help drive forward our aim to become recognised as the leading provider of data insight services in Government.

You’ll communicate insights from research in engaging and impactful ways to delivery teams and stakeholders to drive change and improve government services.

Where business needs allow, some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office. Applicants can discuss any specific questions with the Vacancy Holder.

What we offer 

Our flexible working policy ensures a healthy work-life balance. We also nurture talent and offer a broad range of learning and development opportunities that will help you flourish in your role.

We work hard to maintain a positive working culture and are committed to helping you fulfil your potential. We value diversity and provide an open, inclusive and supportive environment to help you do your best work.

What you'll bring:

You’ll have a demonstrable passion for user-centred design, with the following skills or some experience in:

• Understanding and applying a range of user research methods correctly for different life cycle phases, and advising others on these methods
• Communicating insights from research in a clear and impactful way that drives change in the design of services and informs policy and proposition
• Establishing an effective user centred design culture in a team, and supporting them to embed user centred design practices into their agile workflow
• ­Convincing senior stakeholders about the benefits of adopting a user-centred approach, based on evidence
• Establishing and applying ethical research standards and practices to ensure the safeguarding and wellbeing of participants and researchers
• Researching diverse audiences to help teams deliver accessible and inclusive digital services

The salary for this role is:

National: £57,000 min - £62,700 max. An additional allowance (RRA) of up to £6,000 is available for candidates with exceptional skills & experience.

Please note for this role you will require a SC clearance. To meet national security vetting requirements you will normally need to have been resident in the UK for at least 5 years.

We encourage applications from people from the widest possible diversity of backgrounds, cultures and experiences. We particularly welcome applications from women, people with disabilities and LGBT+ as they are currently under-represented in the Home Office at this grade level. Appointments will be made on merit on the basis of fair and open competition.

Some of the benefits our employees love 

• A Civil Service pension with employer contribution rates of between 26.6% and 30.3%, depending upon salary.
• season ticket loans and rental deposit loans
• cycle to work and payroll giving
• employee discounts - including a huge number of retailers (via the Edenred platform), Microsoft Home Use programme and gym membership
• a variety of staff recognition schemes including thank you vouchers
• health and wellbeing initiatives including monthly mindfulness sessions
• staff support networks
• maternity, adoption or shared parental leave of up to 26 weeks full pay followed by 13 weeks of statutory pay and a further 13 weeks unpaid
• maternity and adoption support leave (paternity leave) of 2 weeks full pay
• up to 5 days paid leave for volunteering
• study leave and support for studying for a qualification or other accredited development relevant to your role

**For full job description and salary please follow the "Apply" link.**