Suzanne Ellison
Enterprise Product Director
BT
Suzanne Ellison is an Enterprise Product Director specialising in delivering AI at scale and translating emerging technology into measurable business impact.
At BT, she leads AI solutions used by 30,000 colleagues and supporting more than 50 million customer interactions annually, and is leading work on agentic operations, including the development of the platforms, agents and operating models needed to embed AI across the organisation.
Across her career, Suzanne has delivered more than £100m in efficiencies and £85m in growth through large-scale transformation in complex, regulated environments. Her experience spans generative and agentic AI, customer operations, omni-channel transformation and large-scale platform modernisation.
Her focus is on moving organisations beyond AI experimentation into responsible, production-grade deployment that delivers tangible outcomes for customers, colleagues and the business.