Lokulus is a technology business that creates intelligent digital customer service solutions that empower businesses to improve their customer experiences.
It uses intelligent technology, including Artificial Intelligence (AI) , Machine Learning and Robotic Process Automation (RPA), to automate lower skilled tasks; allowing team members to focus on their customers, whether in a contact centre or working remotely. Lokulus also provides a fully secure Quality Assurance suite to ensure compliance with company policies and regulations.
This efficient tech creates enhanced customer and employee satisfaction, drives profitability for the business and accelerates brand reputation.
Lokulus is dedicated to future proofing innovation and has a pipeline of new technologies in development, which will enable them to continue to provide long-term stakeholder contact solutions to organisations and businesses of any size.
Lokulus is an established company of 19 years and employs a team of over 50. It has a proven track record of supporting long term clients such as Capita, Serco, Matalan, Saga Insurance and Leeds Building Society, plus many more well known brands.