2nd Line Support Engineer

Key Responsibilities

• Provide 2nd line remote and on-site support to employees across the organisation.
• Act as an escalation point for the IT Service Desk, resolving complex technical issues efficiently.
• Support IT infrastructure projects, system upgrades, and technology deployments.
• Troubleshoot issues across Microsoft 365, Azure AD, Windows Server, networking, and endpoint environments.
• Collaborate with senior engineers and external vendors where required.
• Maintain accurate documentation and communicate clearly with internal stakeholders.
• Identify opportunities to improve IT processes and service delivery.

Essential Skills & Experience

• 1-2+ years’ experience in IT support, ideally within a corporate or financial environment.
• Strong experience with Microsoft 365, Intune, and Azure AD.
• Solid understanding of Windows Server, Active Directory, and Group Policy.
• Good grasp of networking fundamentals – VLANs, VPNs, DNS, DHCP, firewalls.
• Excellent communication and customer service skills.
• Full UK driving licence and willingness to travel to company sites if required.

Desirable

• Experience with ITSM, RMM, or PSA tools.
• Understanding of Cyber Essentials, ISO 27001, and IT security best practices.
• Relevant certifications such as CompTIA Network+, Microsoft 365 Fundamentals, or equivalent.

The Ideal Candidate

• Technically strong and pragmatic, with a problem-solving mindset.
• Calm, methodical, and dependable under pressure.
• Confident communicating directly with employees at all levels.
• Proactive, organised, and able to manage workload independently.
• A team player with a positive attitude and genuine interest in technology.

The Package

• Competitive salary and benefits package.
• Opportunities for ongoing training and professional development.
• Clear career progression within a supportive IT team.

Apply Now
If you are an experienced IT Support Analyst looking to work directly for a respected financial company and make a tangible impact, we would love to hear from you.

IT Support Analyst – Financial Services.