Lead Product Manager-GDS
Government Digital & Data -
Lead Product Manager
Government Digital Service
Apply before 11:55 pm on Tuesday 14th May 2024
Details
Reference number
352465
Salary
£64,700 - £79,073
£68,790 - £79,073 (London) / £64,700 - £71,690 (National) Based on capability. The base salary of this grade is £68,790 for London and £64,700 for other locations. Offers made above this will be made up with a specialist pay allowance
Job grade
Grade 6
Business area
GDS - Product and Technology
Type of role
Digital
Information Technology
Working pattern
Flexible working, Full-time, Job share, Part-time, Compressed hours
Number of jobs available
1
Contents
Location
Bristol, London, Manchester
About the job
Job summary
GDS exists to help government make brilliant public services that empower people in the UK. We work at the very centre of government to drive digital transformation, focused on users. We build and maintain common platforms, products and tools for others to use and create great public services that are accessible, inclusive and easy to use. We also work with departments to identify patterns, share learning and create change to make government more efficient.
Our teams are organised around delivering on our priorities. These are:
- making it easier for people to find what they are looking for on GOV.UK
- building common service platforms to make it simpler and cheaper to build quality digital services
- promoting agile, user-centred design practices both in the UK and across the world.
Job description
We are recruiting a Lead Product Manager for the GOV.UK Notify team. GOV.UK Notify is a product that is one of the cornerstones of our common service platform offering.
GOV.UK Notify makes it easy for public sector service teams to send emails, text messages and letters. Organisations that use GOV.UK Notify range from government departments to county councils and NHS trusts. It is used for a huge range of public sector communications, such as inviting people to benefits appointments, inviting patients for vaccinations, sharing updates on passport applications and informing prison wardens of their rotas.
GOV.UK Notify has sent over 8 billion notifications and it’s availability is consistently 99.99%. Estimated annual public sector benefits of using GOV.UK Notify are over £65 million.
We want GOV.UK Notify to continue to be the public sector’s first choice for sending messages. As part of this, we need to grow and iterate the live product, provide new functionality and channels for notifications, and integrate it into a wider platform offering.
As a Lead Product Manager, you’ll:
- own and be responsible for your product, developing and articulating a clear vision and achievable goals, developing and iterating the product strategy and roadmap, and ensuring alignment with wider organisational goals and strategies
- lead and support several multidisciplinary product teams, turning that vision into reality, running, supporting and continuously improving your product to better meet user needs
- set and maintain standards for operational excellence, including security, availability, user support and accessibility
- lead engagement with senior stakeholders, users and partner organisations, including suppliers, by running demos, blogging, speaking at conferences and facilitating workshops
- maintain knowledge of the changing digital and technology landscape and the opportunities they provide to improve the delivery of public services in the UK
- coach and mentor other members of the product community, identifying learning and development opportunities for people and teams
- work with other Lead Product Managers and the Head of Product for Digital Service Platforms to design and deliver the programme’s product offering
Person specification
We’re interested in people who have experience in the following areas:
- product managing high-volume digital products in a fast-paced environment, leading multidisciplinary, agile teams – from discovery to delivery, and continuous, data-led improvement and iteration of a mature, live product
- ensuring a consistent, high-quality and scalable approach to user and technical operational support
- engaging directly with users, including senior stakeholders and coordinating this engagement across a number of organisations to identify a common set of needs and priorities
- high-level understanding of modern technologies used in delivery of cloud-based software products - and able to explain the purpose and constraints of these technologies to non-technical people
- developing and selling a product strategy to secure funding and support for your products, including building and iterating economic and commercial models for products, that cover costs, benefits and pricing
- working in or with public sector organisations, including cross-organisational working and navigating spend control processes and procurement
- strong communication skills that enable you to engage with people through a range of channels and explain what you are doing and how you are doing it, in clear and compelling ways
- recruiting, coaching and line management of product managers, identifying learning and development opportunities for individuals and teams
Benefits
The benefits of working at GDS
There are many benefits of working at GDS, including:
- flexible hybrid working with flexi-time and the option to work part-time or condensed hours
- a Civil Service Pension with an average employer contribution of 27%
- 25 days of annual leave, increasing by a day each year up to a maximum of 30 days
- an extra day off for The King’s birthday
- an in-year bonus scheme to recognise high performance
- career progression and coaching, including a training budget for personal development
- paid volunteering leave
- a focus on wellbeing with access to an employee assistance programme
- job satisfaction from making government services easier to use and more inclusive for people across the UK
- advances on pay, including for travel season tickets
- death in service benefits
- cycle to work scheme and facilities
- access to children's holiday play schemes across different locations in central London
- access to an employee discounts scheme
- 10 learning days per year
- volunteering opportunities (5 special leave days per year)
- access to a suite of learning activities through Civil Service learning
