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Senior Content Designer

Government Digital Services -

Full-time (Permanent)
Up to £55,000 (National) based on capability.
Published on
21 March 2023
10 April 2023

What you'll do

On GOV.UK One Login you’ll be designing user-journeys through our service to help people prove their identity. You’ll work in multi-disciplinary teams, designing, prototyping, testing, building, and iterating.

As a Senior Content Designer you’ll:

  • design and iterate user-centred content and user journeys, efficiently and to a high standard
  • use analytics data, user feedback and user research to identify the needs of users, map user journeys and inform content strategy
  • review and provide direction on the work of other content designers and experts from other disciplines
  • manage relationships between your team and other teams in GDS to ensure consistency and share good practice
  • build strong relationships with stakeholders across large-scale and high-profile digital projects, influencing and collaborating with them
  • contribute to guidance for government, including content principles and patterns
  • contribute to the content design community of practice
  • help colleagues and stakeholders from other disciplines understand what content design is, why it’s important, and how to work with content designers

Find out more about Content Design roles at GDS

Who you'll be

We’re interested in people with skills in:

  • creating, iterating, and managing high-quality, user-centred content
  • making complex language and processes easy to understand
  • using analytics, user feedback, and user research to evaluate and improve content
  • building relationships with stakeholders to understand their goals and working with them to improve user journeys and content quality
  • managing multiple projects and adapting to changing priorities and deadlines
  • providing feedback to and mentoring others to make sure they’re delivering quality work
  • reviewing and improving processes 

Additional Information:

The selection process for this role consists of:

  • An application screening process
  • A task to complete
  • An interview

Please note if we receive a high volume of applications we will shortlist against the leading criteria:

  • making complex language and processes easy to understand

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

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