Lead Technology Delivery Manager

Job summary

As a Lead Technology Delivery Manager, you will play a pivotal role in shaping how Enterprise Services delivers critical technology products and services. Leading across multiple teams and a complex portfolio, you will create the conditions for high performance, remove barriers and build trusted relationships with stakeholders and suppliers. Using data and insight, you will drive continuous improvement and embed joined-up ways of working that deliver better outcomes.

As delivery grows in scale, complexity and risk, you will provide the cross-cutting leadership needed to strengthen portfolio-wide oversight, coordination and assurance. Operating with significant autonomy, you will set clear expectations, shape proportionate governance and influence senior stakeholders across organisational boundaries. You will support strategic prioritisation and sequencing, while improving visibility of delivery progress, dependencies and risks so leaders can make confident, evidence-based decisions.

This is an opportunity to make a lasting impact on the future of Enterprise Services. By reducing fragmentation, strengthening delivery disciplines and building greater consistency across the portfolio, you will help transform a collection of programmes into a mature, high-performing delivery organisation. Your leadership will enable sustainable delivery at scale and provide the Deputy Director for Delivery with clear, trusted and strategic oversight.

Where business needs allow, some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office. Applicants can raise any queries to the email address at the bottom of the advert.   

Watch this short video to hear from members of Home Office Digital talking about the projects they work on and their experience of working here: Working for Home Office Digital. 

Job description

As a Lead Technology Delivery Manager, you will be accountable for the performance of multiple teams working to deliver technology products and services. You will set up your teams for success and represent them to stakeholders and suppliers, building successful relationships across and beyond the organisation. You will find and remove blockers and inefficiencies, using data to continually encourage better ways of working within and between teams, leading to better outcomes. 

As a leader in the Home Office Technology Delivery community, you’ll share knowledge and experience with colleagues across the department and wider Government, building skills, advising others, and applying good practice and standards. 

You will support the UK’s security and prosperity through the products and services that your teams deliver. 

Person specification

Main Responsibilities

Your main day to day responsibilities will be:  

• Take responsibility for delivery of technology products and services across multiple teams, facilitating and coaching in the most appropriate methodologies for complex, ambiguous situations. Facilitate structured approaches to problem-solving and opposing user needs, continuously improving processes and performance.
• Lead delivery within cost and time constraints, ensuring that realistic plans are maintained. Ensure regular, accurate communication with stakeholders and engagement with appropriate governance.
• Develop and bring together motivated, functioning teams, empowering cross-team collaboration and joined-up delivery. Monitor the health of interactions between teams and resolve issues.
• Ensure that risks are identified, their impact and probability are understood, and mitigations are in place, involving specialists where necessary.
• Identify and understand stakeholder groups and their needs. Develop stakeholder engagement strategies and plans and lead teams in executing them.
• Work proactively with suppliers involved in delivery, monitoring their performance, and collaborating to resolve issues. Help to improve supplier management processes.

Working Pattern 

Due to the business requirements of this role, it is only available on a full-time basis. However, compressed hours are available. 

Essential Skills

You’ll have a demonstrable passion for delivery with the following skills or some experience in:

• Leading teams in different delivery approaches, such as Agile and Waterfall, guiding them in implementing the most appropriate methodology for the situation, while continuously reflecting and challenging them to inspect and improve processes,
• Facilitating the delivery of technology products and services throughout their lifecycle, across multiple teams,
• Bringing teams together to work towards common goals, identifying and rectifying issues in the links between them,
• Identifying, prioritising, and managing risks, issues and dependencies,
• Leading teams in understanding and communicating with technical and non-technical stakeholders, managing stakeholder expectations, resolving issues and improving relationships,
• Engaging with suppliers, monitoring their performance, and resolving problems.

SFIA capability framework 

Skills for the Information Age (SFIA) version 8 is the technical framework that sets the standard capability and development of all levels in the Home Office. This is a link to the capability framework:  All skills A - Z English (sfia-online.org). 

We use set SFIA technical skills to form our interview questions and we will assess you against these technical skills during the selection process. 

The essential skills listed above are reflective of the Home Office Government Digital and Data Profession Career Framework (based on the industry standard SFIA framework).  Use the SFIA Levels of responsibility to understand what would be expected for each technical skills listed below. 

• Risk Management (BURM) – level 4
• Project Management (PRMG) – level 5
• Stakeholder Relationship Management (RLMT) – level 5
• Supplier Management (SUPP) – level 4
• Team Dynamics and Collaboration (HO33) – level 4
• Organisational Facilitation (OFCL) – level 4

Behaviours

We'll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Leadership
• Communicating and Influencing

Benefits

Alongside your salary of £76,879, Home Office contributes £22,271 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Why work for us...  

Find out more information at: Benefits - Home Office Careers, but some of the primary ones are: 

• A Civil Service Pension with employer contribution rates of at least 28.97%. 
• In-year reward scheme for one-off or sustained exceptional personal or team achievements. 
• 25 days annual leave on appointment, rising with service. 
• 8 days of public holidays, plus 1 additional privilege day. 
• Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office. 

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