Senior Technology Delivery Manager

As a Senior Technology Delivery Manager, you will be accountable for team performance and the delivery of complex technology products and services over one or more teams. You will set up your teams for success and represent them to stakeholders and suppliers, building successful relationships across and beyond the organisation. You will find and remove blockers and inefficiencies, using data to continually push for better ways of working, leading to better outcomes.

As a senior member of the Home Office Technology Delivery community, you'll share knowledge and experience with colleagues across the department and wider Government, building skills and applying good practice and standards. You will support the UK's security and prosperity through the products and services that you help to deliver.

The role responsibility will be to lead and coordinate the delivery of complex biometric integration projects within a high-profile government department. This pivotal role supports the transformation of migration and border services through the implementation of multi-modal biometric technologies.

You will be responsible for managing the end-to-end delivery of multiple biometric projects, ensuring alignment across cross-cutting programmes and departments. Working closely with senior stakeholders, operational leads, and technical teams, you will drive delivery excellence, mitigate risks, and ensure that biometric solutions are integrated seamlessly into existing systems and processes or work across teams to build new if needed. You will work to ensure understanding of the biometric data flow across systems, engaging with other Portfolios as needed.

What you will do

• Take responsibility for delivery of technology products and services, facilitating and coaching teams in using the most appropriate methodologies in complex, ambiguous situations. Facilitate structured approaches to problem-solving and competing user needs, continuously improving processes and performance.
• Create and maintain realistic plans, keeping delivery on track within quality, cost, and time constraints. Remove blockers to success, managing stakeholders and engaging with governance as appropriate.
• Develop motivated, functioning teams, empowering collaboration and delivery while giving direction and constructive feedback. Monitor the profile and health of teams and work with them to resolve issues.
• Ensure that risks are identified, understood, and mitigated, involving specialists where necessary.
• Manage engagement with technical and non-technical stakeholders. Collect and use feedback to measure, develop and enhance stakeholder relationships and resolve issues.
• Act as a routine contact point for suppliers involved in delivery. Monitor supplier performance and help to resolve problems with suppliers.

What you will bring

• Leading teams in different delivery approaches, such as Agile and Waterfall, guiding them in implementing the most appropriate methodology for the situation, while continuously reflecting and challenging them to inspect and improve processes.
• Facilitating teams in the delivery of technology products and services throughout their lifecycle.
• Creating the best team makeup for the situation, bringing people together into a motivated team, identifying and rectifying issues in the team dynamic.
• Identifying, prioritising and managing risks, issues and dependencies.
• Communicating and mediating between technical and non-technical stakeholders, managing stakeholder expectations, resolving issues and improving relationships.
• Monitoring the performance of suppliers and acting as a point of contact with them.

Why join us

• Exceptional pension: Employer contribution of 28.97%.
• Generous leave: 25 days annual leave (rising to 30 with service), 8 public holidays, and 1 day for the King's Birthday.
• Flexible working: Options include full-time, part-time, compressed hours, job sharing, and a hybrid model (minimum 60% on-site).
• Learning and development: Access to training, technical accreditations, and funded qualifications (subject to approval).
• Recognition and inclusion: A culture that champions diversity, enhanced parental leave schemes, annual bonuses, and recognition awards.
• Learn more about our Benefits - Home Office Careers

Additional Information

This role requires SC clearance. To meet national security vetting requirements, you typically need to have been resident in the UK for at least three years. Unfortunately we cannot offer sponsorship.