Senior User Researcher

We have one Senior User Researcher role available in the Digital Corporate Enablement Office, to work across a diverse range of impactful products and services. You could be part of a team shaping the Home Office intranet, enhancing our HR systems, or supporting the delivery in the Animals in Science e-licensing platform.

We champion user-centred design and are committed to delivering accessible, inclusive services that meet the needs of everyone who uses them.

You can learn more about design and research in the Home Office on our Digital and Data blog:

• Making ethics part of the way we design products and services.
• Using ‘cooperative usability testing’ with our expert users.
• Establishing the Home Office User Research Ethics Board.

Your main day-to-day responsibilities will include:

• Planning and leading user research activities to ethical standards to understand user needs and behaviours and align with project goals.
• Sorting, categorising, and transforming raw research data into valuable information for complex projects.
• Effectively communicating user research findings to your team and the wider organisation to influence decision-making.
• Effectively communicating and advocating UCD principles and ways of working with stakeholders.
• Supporting the development of accessible services by ensuring that participants with access needs are included in all research.
• Mentoring and coaching user researchers in method selection, research execution, ethical research, data analysis and synthesis. 

UK residency and security requirements       

For meaningful security checks to be carried out, individuals need to have lived in the UK for a sufficient period of time. Learn more on our website. Security Checks - Home Office Careers. 

Please note that this role requires Security Check (SC) clearance, which would normally need 5 years’ UK residency in the past 5 years. 

However, in exceptional circumstances security clearance applications for candidates who have been present in the UK for at least 3 of the last 5 years may be considered. Failure to meet this residency requirement will result in your security clearance application being rejected.