Junior Account Manager

We're the team behind the AI-powered customer engagement platform that's transforming how businesses connect with their customers - turning every conversation into a revenue-driving moment.

Our platform helps contact centre teams achieve their goals through intelligent automation, predictive insights, and seamless customer experiences. We build technology that empowers people, not replaces them.

We are proud of our reputation for combining cutting-edge tech with down-to-earth people, we have big ambitions and a clear sense of who we are.  Our culture is driven by our values: we take ownership, move fast, challenge the status quo, and learn constantly. Working at MaxContact means being stretched, you’ll be trusted with responsibility early, expected to think commercially, and encouraged to act decisively. We don’t stand still, and neither will you. 

At the same time, we believe high performance only works in a safe, supportive environment. You’ll be surrounded by smart, driven people who want to see you succeed, who value openness and honesty, and who see mistakes as part of learning quickly and getting better.

We're builders, problem-solvers, and customer champions who believe in innovation with purpose, human-first technology, and delivering results that matter. You'll work alongside passionate colleagues building technology that directly impacts how thousands of businesses connect with millions of customers every day. If you’re ambitious, curious, and excited by the idea of building something meaningful in a fast-moving tech business.

We are looking for an ambitious and commercially focused Junior Account Manager to join our growing Sales department.

The Junior Account Manager (JAM) supports the Account Management team in retaining and growing revenue across an assigned portfolio of customers. This role focuses on building foundational commercial skills, maintaining strong customer relationships, and supporting renewals and expansion opportunities.

Junior Account Managers work closely with and internal teams to ensure customers receive value from MaxContact’s solutions while developing the skills required to eventually manage accounts independently.

Key Responsibilities

People (Customers & Stakeholders)

• Support Account Managers in managing relationships with assigned customer accounts
• Act as a day-to-day contact for operational or commercial queries where appropriate
• Build relationships with customer stakeholders and develop understanding of their business goals
• Participate in customer meetings, account reviews, and renewal discussions
• Assist in preparing materials for customer reviews (QBRs where applicable)
• Work closely with internal teams including:
• Customer Success (adoption and onboarding support)
• Sales
• Product / Engineering
• Finance
• RevOps

Process (Commercial Support & Opportunity Development)

• Support the Account Manager with renewal preparation and commercial administration
• Identify potential upsell or cross-sell opportunities
• Assist with managing commercial documentation such as contract amendments and pricing updates
• Help track customer adoption and usage trends
• Contribute to pipeline development and account planning activities
• Follow established sales stages, processes, and governance.

Systems (CRM & Data Discipline)

• Maintain accurate account notes and activity records in Salesforce
• Support the Account Manager in maintaining pipeline and renewal visibility
• Ensure all customer interactions and opportunities are logged in the CRM
• Develop strong CRM hygiene and reporting habits.

Success Measures

• Successful support of renewals and expansion opportunities
• High levels of customer engagement and responsiveness
• Accurate CRM updates and strong data quality
• Demonstrated development of commercial and customer management skills
• Positive collaboration with internal teams.

Values & Behaviours

What Success Looks Like

• Customer-first mindset
• Curiosity and willingness to learn, particularly around AI and emerging technology
• Strong organisation and attention to detail
• Collaborative and supportive approach to team success
• Ownership of personal development and growth

Training & Enablement

You will receive:

• Structured onboarding (products, customers, systems)
• Salesforce and sales process training
• AI product and value proposition enablement
• Pricing and commercial negotiation frameworks
• Ongoing coaching, deal reviews, and enablement
• Access to playbooks, templates, and tools
• Mentorship

Skills & Experience

Essential

• Strong communication and relationship-building skills
• Highly organised with strong attention to detail
• Comfortable learning new systems and tools (e.g., CRM)
• Motivated to build a career in SaaS account management or sales
• Ability to work collaboratively across teams.

Desirable

• Previous experience in customer-facing, sales support, or customer success roles
• Exposure to SaaS or technology environments
• Interest in AI, contact centre, or CX technology.

Benefits and Perks

• 25 days annual leave plus your birthday off - So you can genuinely switch off, recharge, and bring your best self to work.
• Increased holiday entitlement with length of service - We recognise commitment and loyalty. As you grow with MaxContact, we give more back because owning it over time should be rewarded.
• Enhanced maternity and paternity packages -We support our people at every stage of life. By enabling families to take meaningful time when it matters most.
• Life insurance - Providing peace of mind for you and your loved ones reflects our commitment to doing the right thing and owning our responsibility to support our people beyond the workplace.
• Enhanced pension options- We help you invest in your future, not just your role today enabling you to make it count over the long term.
• Company-paid sick leave- We trust our people to take the time they need to recover and return well.
• Personal training allowance - We invest in your growth and encourage continuous learning. You’re empowered to develop your skills, challenge yourself, and challenge the status quo for your career and for our customers.
• Buy and sell holiday options- Flexibility matters. This option allows you to shape your working life around what’s important to you.
• Social, charity and culture committee events- We believe strong connections build great teams. These activities bring people together, support our communities, and reinforce our one team mindset.
• Hybrid working (minimum two days in the office)- We balance flexibility with collaboration.
• Onsite gym facilities
• Employee assistant programme - we care about your wellbeing