Customer Onboarding Manager

As we continue to grow, an opportunity has arisen for a Customer Onboarding Manager to join our Customer Solutions & Implementation team. As a Customer Onboarding Manager, you are the most important touchpoint for our newest customers who are about to start their SafetyCulture journey to drive safety, quality, and operational outcomes.

How you'll spend your time

• Develop and deliver onboarding plans for each customer, aligning with Sales & Customer Success on their goals, timelines and unique needs.
• Lead kick-off meetings, guiding stakeholders through onboarding milestones and providing a clear roadmap for success.
• Serve as the primary point of contact during onboarding, ensuring timely configuration, training, and go-live success.
• Understand and consult on product and industry best practices in order to act as a trusted advisor to your customers and inspire new use cases with SafetyCulture 
• Identify any risks and obstacles your customers are facing to ensure we stay ahead of customers to reduce churn risks. 
• Partner closely with Sales, Product, and Customer Success Managers to ensure a seamless handoff post-onboarding, providing context and insights to maintain customer momentum.
• Build and continuously improve onboarding templates and playbooks to support efficiency and scale as the customer base grows.

About you

• 3+ years experience implementing software, consulting, or project management, ideally in SaaS or enterprise software environments. 
• Strong communication, presentation, and interpersonal skills, with experience training groups and facilitating conversations with senior executives.
• Proactive, detail-oriented, and adaptable, with the ability to thrive in a fast-paced, collaborative environment.
• A growth mindset, continuously seeking opportunities to improve processes, learn, and innovate
• A background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption
• Ability to actively listen, understand customer pain points, and take action
• Fluency in English and French

At SafetyCulture, we care about people and growing the team, through:

• Equity with high growth potential, and a competitive salary, 
• Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office;
• Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns; 
• We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.

You’ll also receive other perks such as:

• In-house Culinary Crew serving up daily breakfast, lunch and snacks
• Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
• Quarterly celebrations and team events, including the annual Shiplt global offsite
• Table tennis, board games, gym sessions, book club, and pet-friendly offices.