Who has driven the greatest digital transformation in the retail sector? The CEO, the CIO or COVID-19?
The shift in the retail landscape during 2020 has been unprecedented, and with a greater demand by online customers for secure payments, faster delivery and wider options, the future of retail has been accelerated and reinvented in a matter of months.
Join us as we interview Adam Warne, CIO at N Brown, about their digital journey, the cultural shift in productivity, how COVID-19 has impacted the retail sector and which learnings will be carried forward.
About Adam Warne and N Brown
Adam joined N Brown in April 2018 as Chief Information Officer, following ten years in a position leading the technology capability at AO World PLC. Prior to this, Adam held senior technology roles building successful teams within Skipton Building Society and EDS.
Throughout his career, Adam has communicated to his teams that the impossible is not acceptable and is a believer that innovation is never hampered by a lack of ideas, but rather a lack of detecting the significance and substance of ideas that already exist.
N Brown are a top 10 UK clothing and footwear digital retailer supporting underserved mature and size inclusive markets, they are championing inclusion to become the most loved and trusted fashion retailer, and their financial services proposition allows customers to spread the cost of shopping with them. Their digital transformation is now being accelerated with 91% of product revenue generated through digital channels.
17.30: Join online and welcome
17. 35: Interview with Adam
18.00: Questions from the audience