3rd Line Support/Windows or Linux Professional

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

The Puppet tooling team within Dynamic Infrastructure are seeking an IT Infrastructure Engineering Professional to provide Software Deployment, Operational Support and Application Support Group (ASG) activities for Puppet.

We are a self-contained team responsible for designing, implementing, running and supporting a diverse range of tools which support the management of our core IT infrastructure.  This is built on an ethos of continuous improvement; empowering the whole team to be actively engaged in improving our processes and our performance.

You'll have the following responsibilities

• Designs and develops components of smaller and /or less complex projects in partnership with team, ensuring and documenting the quality of delivery.
• Contributes technical and analytical knowledge where needed to support managers, principals or technical experts to resolve issues during projects.
• Identifies and solves routine problems with components designed, performs deep dive data analysis, potentially introducing new components or features to resolve issues.
• Conducts technical peer reviews within the organisation or with suppliers to ensure outputs align to quality standards and customer requirements.
• Supports the design and development of discreet solutions in line with wider architecture and security standards, demonstrating basic understanding of how solution impacts the wider Technology roadmap.
• Carry out Projects/tasks as assigned by the Puppet Manager/Specialist.
• Drive continuous improvements in availability, performance and coverage targets of the Puppet application.
• Deal with and resolve customer/key stakeholder enquiries.
• Raise CRs, attend CABs and obtain Director level sign-offs.
• Lead on operational process & procedural documentation including Ways of Working and Runbooks.
• Maintain Puppet Infrastructure and upgrade to latest versions as required to ensure secure posture across Test/Dev, Pre-Prod and Live environments.
• Provide Operational support of all aspects of the Puppet Infrastructure and it’s components.

You'll have the following skills & experience

• Foreman, CA, Memcache and PostGreSQL.
• Linux and Windows OS - Essential
• Microsoft Excel.
• Puppet - Desirable
• Puppet module development, packaging, scripting, troubleshooting connectivity and effectively implementing ad-hoc requests into the team workstack.
• DevOps practices and Automation.
• Operational Processes including Incident and Change Management.
• Patch management and vulnerability remediation.

Benefits

• Competitive salary.
• 10% on target bonus.
• 25 days annual leave (plus bank holidays), increasing with service.
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%.
• Huge range of flexible benefits including cycle to work, childcare vouchers, healthcare, season ticket loan.
• Option to join BT Shares Saving schemes.
• Discounted BT products including free broadband and BT Sport.
• Access to 100’s of retail discounts including the BT shop.

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!