Delivery Manager and Senior Delivery Manager
Government Digital Services -
We have vacancies for both Delivery Managers and Senior Delivery Managers on GOV.UK One Login. We are running a single campaign and will offer one of the two roles based on performance at interview.
As a Delivery Manager or Senior Delivery Manager you’ll be working in a growing cross-functional team. You’ll also be working with stakeholders both internal and across government to understand needs and to deliver new capability.
You’ll be core to making decisions that build a high performing team and adept at breaking down barriers for your team. You’ll be highly skilled at higher level planning and also capable of getting into the details to make things happen when needed.
As a Delivery Manager or Senior Delivery Manager on GOV.UK One Login you’ll:
- lead and motivate multi-disciplinary teams, helping them organise and plan their work, ensuring they deliver timely products and services that meet users’ needs
- co-create and co-own plans and progress using recognised lean/agile practices, and communicate status to more senior people and users appropriately
- provide useful and accurate delivery metrics to facilitate continual improvement
- facilitate an inclusive team environment where innovation and challenge are welcomed from all colleagues
- deliver to the agreed goals, proactively tackling impediments, risks and blockers, and communicating and escalating where necessary
- continually improve the effectiveness, efficiency and cohesion of teams
- work in partnership with product and technical and UCD counterparts on high profile work in ambiguous, complex and/or uncertain domains
- promote continual improvement, good communication and collaboration across the organisation using the principles of agile at scale and actively contribute to the delivery management community
Senior Delivery Managers will also be expected to:
- provide delivery leadership to multiple multi-disciplinary teams
- work cross-government
- take responsibility for solving complex delivery challenges
- develop, guide and coach your delivery manager line reports and provide mentorship to more junior members of the DM community
- work with senior leaders and stakeholders in GDS to ensure all needs are understood and to influence strategic direction
- manage stakeholders to ensure strategic alignment and effective communication, taking into account organisational context and different needs and priorities, dealing constructively with conflicting views
- be responsible for the success of our DM community
Person specification
We’re interested in people with experience of:
- using lean/agile practices to ensure the iterative and timely delivery of complex digital products and services that serve real user needs
- facilitating effective workshops which give a voice to all participants and provide concrete outputs and outcomes that enable delivery
- leading successful, high functioning, multidisciplinary delivery teams which are aligned to the organisation’s strategic priorities and the needs of stakeholders
- proactively tackling impediments, risks and blockers.
- communicating beyond the team, and reporting and escalating effectively.
- coaching delivery managers and the organisation at large on use of lean/agile practices
- driving excellence in the use of task management systems (eg Jira) for product delivery planning and reporting
- leading projects, initiatives or processes involving multiple teams
Benefits
There are many benefits of working at GDS, including:
- flexible hybrid working with flexi-time and the option to work part-time or condensed hours
- a Civil Service Pension with an average employer contribution of 28.97%
- 25 days of annual leave, increasing by a day each year up to a maximum of 30 days
- an extra day off for the King’s birthday
- an in-year bonus scheme to recognise high performance
- career progression and coaching, including a training budget for personal development
- paid volunteering leave
- a focus on wellbeing with access to an employee assistance programme
- job satisfaction from making government services easier to use and more inclusive for people across the UK
- advances on pay, including for travel season tickets
- death in service benefits
- cycle to work scheme and facilities
- access to an employee discounts scheme
- 10 learning days per year
- volunteering opportunities (5 special leave days per year)
- access to a suite of learning activities through Civil Service learning
Any move to Government Digital Service from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Office attendance
The Department operates a discretionary hybrid working policy, which provides for a combination of working hours from your place of work and from your home in the UK. The current expectation for staff is to attend the office or non-home based location for 40-60% of the time over the accounting period.
DSIT does not normally offer full home working (i.e. working at home); but we do offer a variety of flexible working options (including occasionally working from home).
Things you need to know
Selection process details
The standard selection process for roles at GDS consists of:
- a simple application screening process - We only ask for a CV and cover letter of up to 750 words. Important tip - please ensure that your cover letter includes how you meet the skills and experience listed in the “person specification” section above
- a 75 video interview. As part of the interview process there will be a presentation to be prepared and presented at the interview
Depending on how many applications we get, there might also be an extra stage before the video interview, for example a phone interview or a technical exercise.
While we value the use of AI technology to enhance our daily work, we also value the personal touch and urge applicants to write cover letters without the use of AI to emphasise their own unique experiences.
In the event we receive a high volume of applications, we will conduct the initial sift against the lead criteria which is:
- using lean/agile practices to ensure the iterative and timely delivery of complex digital products and services that serve real user needs
In order to assist candidates with this role, we will be holding a virtual recruitment event on Monday 23rd June at 11am - 12pm to go through the role in more detail. To attend the virtual recruitment event please use the link below and use the following details to join:
Meeting ID: 398 489 507 210 9
Passcode: py9qg9dF
In the Civil Service, we use Success Profiles to evaluate your skills and ability. This gives us the best possible chance of finding the right person for the job, increases performance and improves diversity and inclusivity. We’ll be assessing your technical abilities, skills, experience and behaviours that are relevant to this role.
For this role we’ll be assessing you against the following Civil Service Behaviours:
- working together
- making effective decisions
- leadership
- communicating and influencing
- delivering at pace
We’ll also be assessing your experience and specialist technical skills against the following skills defined in the Government Digital and Data Capability Framework for the Delivery Manager and Senior Delivery Manager roles:
- Team dynamics and collaboration
- Planning
- Making a process work
- Maintaining delivery momentum
- Agile and lean practices
- Communicating between the technical and non technical
Recruitment Timeline
Virtual recruitment event: Monday 23rd June at 11:00am - 12:00am
Sift completion: Tuesday 8th July
Panel interviews: starting Tuesday 15th July
Candidates that do not pass the interview but have demonstrated an acceptable standard may be considered for similar roles at a lower grade.
A reserve list will be held for a period of 12 months, from which further appointments can be made.
Please note that this role requires SC clearance, which would normally need 5 years’ UK residency in the past 5 years. This is not an absolute requirement, but supplementary checks may be needed where individuals have not lived in the UK for that period. This may mean your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible.
For meaningful checks to be carried out, you will need to have lived in the UK for a sufficient period of time, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. Whilst a lack of UK residency in itself is not necessarily a bar to a security clearance, and expectation of UK residency may range from 3 to 5 years. Failure to meet the residency requirements needed for the role may result in the withdrawal of provisional jobs offers.
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.
Sponsorship
DSIT cannot offer Visa sponsorship to candidates through this campaign. DSIT holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not qualify.
Feedback will only be provided if you attend an interview or assessment.
