Junior Counter Fraud Analyst
Government Digital Services -
Digital identity
Citizens view the government as one body and increasingly expect and need to carry out their transactions online and with ease, particularly following COVID-19. The Government’s commitment to levelling up, and cross-government undertakings on digital transformation and improved data sharing, all require a better way of accessing online services.
Her Majesty’s Government’s (HMG) fragmented login and digital identity solutions are unnecessarily costly, difficult for citizens to use and insufficiently aligned to cross-departmental needs. The multiple disconnected systems also make it harder to identify fraud and increase the proliferation of log-ins needed to access government services.
That’s why GDS’ Digital Identity Programme, in partnership with departments across government, has a simple mission: make it easy for everyone to access government services. Our programme will deliver One Login for government: a single key for all government services which can be reused time and time again to access services. Citizens will have one account which gives them access to all of the services they use with complete control over their data. Eventually there will be an option to personalise their experience by choosing to share their personal data with GOV.UK. By joining up the fragmented digital identity landscape across government, the programme is expected to make significant cost savings in the next Spend Review (SR) period, as well as reaping other benefits such as reduced fraud and improved citizen experience.
The Threat Intelligence and Counter Fraud Team
The Threat Intelligence and Counter Fraud (TICF) team are responsible for ensuring the protection of the UK Digital Identity Ecosystem. You will provide proactive and reactive counter fraud analysis to the Digital Identity Programme as part of the Fraud Operations Team in TICF.
Job description
We are looking for people who have an interest in counter fraud and enjoy working in a delivery-focused, agile environment. You should be able to demonstrate strong analytical and communication abilities. You should be results-focused but also have an interest in continuing to learn and develop.
Main responsibilities
- Review and analyse fraud alerts from live service data and our threat intelligence platform - writing suspicious activity reports and escalating where necessary
- Create regular intelligence and fraud reports for a range of stakeholders, and clearly communicate relevant insights
- Review and update fraud alerting rules
- Support implementation of fraud team data requirements, including creating dashboards where needed
- Understand the data flows for the product, and any relevant retention periods
- Support larger scale analysis across longer time periods
- Maintain runbooks to ensure a standardised BAU operation
- Support engagement activities with a range of stakeholders across the programme and government
- Remain alert to emerging fraud issues and trends
Person specification
While we are looking for individuals who meet as many of these criteria as possible, we may consider applicants with strong skills in certain areas but less experience in others.
Essential
- strong analytical skills to identify patterns, trends and insights from multiple data sources and large datasets
- ability to present data analysis and insights using appropriate visualisation methods
- ability to communicate complex ideas clearly
- ability to build effective relationships with people within the team
- interest in the counter-fraud space
- ability to work in a complex and fast-moving environment
Benefits
The benefits of working at GDS
There are many benefits of working at GDS, including:
- flexible hybrid working with flexi-time and the option to work part-time or condensed hours
- a Civil Service Pension with an average employer contribution of 27%
- 25 days of annual leave, increasing by a day each year up to a maximum of 30 days
- an extra day off for The King’s birthday
- an in-year bonus scheme to recognise high performance
- career progression and coaching, including a training budget for personal development
- paid volunteering leave
- a focus on wellbeing with access to an employee assistance programme
- job satisfaction from making government services easier to use and more inclusive for people across the UK
- advances on pay, including for travel season tickets
- death in service benefits
- cycle to work scheme and facilities
- access to children's holiday play schemes across different locations in central London
- access to an employee discounts scheme
- 10 learning days per year
- volunteering opportunities (5 special leave days per year)
- access to a suite of learning activities through Civil Service learning
GDS offers hybrid working for all employees. This means that everyone does some working from home and also spends some time in their local office. You’ll agree to your hybrid working arrangement with your line manager in line with your preferences and business needs.
Any move to Government Digital Service from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Things you need to know
Selection process details
The standard selection process for roles at GDS consists of:
- a simple application screening process - We only ask for a CV and cover letter of up to 750 words. Important tip - please ensure that your cover letter includes how you meet the skills and experience listed in the “person specification” section above
- a 90 minute video interview - This includes an assessment
In the event we receive a high number of applications, we will conduct the sift on the lead criteria which is 'strong analytical skills to identify patterns, trends and insights from multiple data sources and large datasets'.
Depending on how many applications we get, there might also be an extra stage before the video interview, for example a phone interview or a technical exercise.
In the Civil Service, we use Success Profiles to evaluate your skills and ability. This gives us the best possible chance of finding the right person for the job, increases performance and improves diversity and inclusivity. We’ll be assessing your technical abilities, skills, experience and behaviours that are relevant to this role.
For this role we’ll be assessing you against the following Civil Service Behaviours:
- making effective decisions
- communicating and influencing
- delivering at pace
Candidates that do not pass the interview but have demonstrated an acceptable standard may be considered for similar roles at a lower grade.
A reserve list will be held for a period of 12 months, from which further appointments can be made.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
Feedback will only be provided if you attend an interview or assessment.
