As a user researcher you will:
• Work with service/policy teams to develop and advocate appropriate research strategies to understand user needs for a service, and to continually test and improve products and services.
• Plan, design, prepare and run user research activities to support the design, development and continuous improvement of government services and policies (including activities such as, contextual research, ethnography, interviewing, diary studies, early stage concept and prototype testing, lab-based and contextual usability and accessibility testing).
• Ensure research is shareable and traceable through research data analysis and synthesis of findings.
• Effectively communicate user research findings to the team and the wider organisation, to help develop empathy for our users and inform evidence-based decisions (including presentations at show-and-tells, designing and maintaining research outputs on the team wall, formal reports).
• Help embed a culture of team involvement in user research, team analysis, design rationale and decision-making based on user needs.
• Work closely with insight and analysis colleagues to develop a rich picture of how and why people use our services.
• Advocate for inclusive design and research and conduct research with a diverse range of users, to ensure that our services are usable and accessible for everyone.
• Actively contribute to the user research community within DfE and across government.