Business Analyst

We're looking for Business Analysts to join our community, with opportunities across Core Digital Services in teams such as Citizen Information and our innovative Garage team. These roles are about shaping technical change, delivering real value, and helping improve outcomes for our users. You'll work as part of a multidisciplinary team to improve technical services, translating complex business problems and user needs into clear, actionable requirements. You'll use a range of discovery techniques to uncover insights, model business processes and identify opportunities for improvement. You'll take ownership of your professional development, deepening your expertise in Business Analysis and Agile ways of working.

What skills, knowledge and experience will you need? How will this be assessed?

• Proven experience of performing business analysis within complex programmes or projects, delivering high quality outputs that support informed decision making.
• Demonstrable experience in eliciting, analysing and refining user and stakeholder requirements using structured techniques to ensure clarity, accuracy and alignment to business objectives.
• Evidence of applying a wide range of business analysis tools and techniques (such as process modelling, root cause analysis, user journey mapping and data analysis) to understand problems and define effective solutions.
• Proven ability to identify opportunities for improvement, assess potential impacts, and provide clear, evidence based recommendations that drive positive change.
• Practical experience of supporting change initiatives, from initial discovery and requirements gathering through to solution development, implementation and benefits realisation.

CLICK APPLY for more information and to start your application.