Interaction Designer

Join DWP as an Interaction Designer and shape user-centred, inclusive services that make a real difference to how people interact with government.

Our DWP Digital teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

What skills, knowledge and experience will you need?

• Demonstrable experience of working with others to design solutions that are based on evidence and help identify gaps in knowledge.
• Experience of using a variety of prototyping tools and techniques.
• Proficiency in presenting your work and share design decisions, explaining ideas in a way that people understand and actively listen to other people's input.
• Proven track record of designing with accessibility in mind, showing familiarity with the WCAG 2.2 guidelines and designing to meet AA standards.
• Experience in working in the open while engaging others in the design process.
• Strong user focus, demonstrated by solving complex interaction design challenges through understanding user needs, recognising what makes problems complex, and shaping design approaches based on insight from different user groups.

You and your role

You join us an Interaction Designer in DWP Digitals Working Age Services.

Here you'll help design and improve high impact digital services used by millions of people across the UK.

You'll work in multidisciplinary teams alongside user researchers, content designers, developers and policy colleagues, using insight from research and data to shape clear, intuitive and accessible experiences.

Designing and testing prototypes is central to the role, supporting the exploration of complex problems and continual improvement of user journeys through insight from real user feedback.

Accessibility and inclusion are also embedded in what we do - you'll make services work for diverse users and are consistent with the UK Design System.

We work openly and collaboratively, and you'll be part of supportive Interaction Design community, sharing knowledge and raising design standards across DWP Digital and across government.

We make sure our people have the opportunity to their grow skills, and learn new approaches, so you're in the best position to make a genuine difference to people's lives through services delivered at national scale.

Details. Wages. Perks.

Hybrid Working: We work a hybrid model - you'll spend some time working at home (40%) and some time collaborating face to face in a hub (60%).

Pay: We offer competitive pay for this role of up to £46,547.

Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth over £12,786 per year.

Holidays: A generous leave package starting at 26 days rising to 31 days over time.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket
• Professional development, coaching, mentoring and career progression opportunities

And we have an award-winning environment and culture:

• Recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
• Diverse and Inclusive Leadership at Digital Leaders Awards 2024
• Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
• Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards

Process:

We know your time is valuable, so our application and selection process is just three stages:

1. Apply: complete your application on Civil Service Jobs.
2. Interview: A single stage interview online.

CLICK APPLY for more information and to start your application