Deputy Director Digital Services - HM Land Registry - SCS1

Location

Birkenhead, North West England, CH41 6DU : Croydon, London (region), CR0 2AQ : Coventry, West Midlands (England), CV1 2WT : Durham, North East England, DH1 5TR : Weymouth, South West England, DT4 9TT : Gloucester, South West England, GL1 1DQ : Kingston upon Hull, Yorkshire and the Humber, HU2 8JN : Leicester, East Midlands (England), LE3 5DR : Nottingham, East Midlands (England), NG2 1AW : Peterborough, East of England, PE1 1QF : Plymouth, South West England, PL6 5WS : Warton, North West England, PR4 1TE : Swansea, Wales, SA7 9FQ : Telford, West Midlands (England), TF3 4LR

About the job

Job summary

Millions of people and businesses rely on HM Land Registry every year to keep their ownership secure and to provide guaranteed services that enable over £1 billion of home and business moves every working day.  We hold the ownership records for 26 million properties worth around £8 trillion – more than half the wealth of the England and Wales. Understanding the nation’s land ownership and its potential use and value is vital to a successful economy and a sustainable future. Our information services are critical to that aim, and the data we serve is significant.

Buying a home, moving a business and developing land could be easier – delivering more homes, easier living and economic growth. HM Land Registry can play a significant role in that progress, particularly through the digitisation of its data and services and the use of AI.

We are looking for a Deputy Director for Digital Services to join us, challenge us and enable our services to be quicker, more customer friendly across a diverse range of end users. We have a highly ambitious and funded strategy. You will shape the future of the property market by modernising our systems and services and enabling a more effective customer journey.

You will be accountable for HM Land Registry’s current digital services and associated products. You will take the lead in our ambitious plans and drive a design- and product-led way of working. You will have overall responsibility for the direction, change and delivery of new and innovative products that satisfy a broad and complex user base.

Job description

As our Deputy Director for Digital Services, you will: 

• Communicate a compelling vision for HMLR’s current and future customer-facing and casework digital services in line with the organisations aims, aspirations, and business strategy.
• Lead the development of an engaging and prioritised product roadmap for customer and casework services that meets the needs of our current and future customers and the people working in HMLR.
• Lead across Groups and disciplines in the organisation in the design and delivery of a complex and interlocking set of product and service changes, to deliver both short and long-term benefits that fulfil the promise of a generational shift in the ease of doing business both within and with HMLR.
• Lead and develop HMLR’s Service Design capability to ensure a professional design-led approach to devising the services that HMLR can provide, as well as in the detailed design of those it delivers.
• As head of profession, ensure a consistent approach to the delivery of service design and product management across HMLR and ensure that professional capability is built, developed and grown in order to continue to meet the requirements of the organisation now and in the future.
• Collaborate and support colleagues across the organisation, ensuring that agile working practices are well established and practiced by all, and, that HMLR makes best use of advances in design and technology to innovate in response to user needs.
• Ensure that customer and user insight, as well as expertise in service design, engineering and IT and data architecture are all brought into the thinking on the products and services that HMLR should be developing. Enable teams to make the best insightful, data-driven decisions.
• Manage key stakeholders internally and externally, including customers, OGDs, GDS to ensure HMLR Digital roadmaps are well understood, supported and endorsed.
• Take a full part in leadership and accountability for driving design to delivery through our design authority, projects and programmes.
• As a senior leader within HM Land Registry play a key role in delivering corporate communications and upholding and role-playing the key values of the organisation.
• Create an environment where our people can succeed, effectively leading and developing your senior management team through clear delegation of responsibilities and agreement of performance criteria.
• Lead the wider team in line with HMLR’s value and culture, ensuring team is engaged, skilled and innovative.
• Be accountable for budgetary spend relating to team resources, delivery partner services in the product management function and other associated costs for delivering the product design service

Person specification

What we need from you:

• You are well-practiced in developing and leading innovative digital strategies grounded in customer and user needs.
• You have the ability to see pragmatic ways forward that are innovative and strategically aligned, delivering the maximum benefit for the country.  
• You have a proven ability to work collaboratively across many disciplines and to balancing the demands of an ongoing busy service and the need for transformation and innovation.  
• You are a leader with ability to define and sell compelling vision to key stakeholders and digital teams.
• You have the ability to coach and develop teams
• Significant experience of working using agile techniques and user centred design
• Experience of delivering disruptive digital services successfully and effectively managing impact of change
• Experience in developing Digital Services