Senior Delivery Manager - Crown Commercial Service - G7
Government Digital & Data -
Location
Birmingham, Liverpool, Newport (Gwent)
About the job
Job summary
Crown Commercial Service (CCS) will become Government Commercial Agency (GCA) on 1 April 2026. Please visit our website for further details.
Watch our Webinar on the above link and gain valuable insight into CCS and our recruitment processes.
Would you like to help shape and deliver digital products and services that underpin critical commercial services used across the public sector, ensuring they meet GDS standards and provide real value to government buyers and suppliers.
Job Summary
As a Senior Delivery Manager you will be accountable for the effective delivery of complex, critical products and services. You will have experience across a range of digital products and services, managing them throughout the entire product life cycle through agile methodologies, being responsible and accountable as the main point of escalation, whilst nurturing and developing the skills of junior Delivery Managers.
You will champion user-centred, data-driven delivery, ensuring CCS digital services meet the Government Service Standards and are delivered through robust, and transparent governance.
You will lead multidisciplinary teams through discovery, alpha, beta and live as a minimum, ensuring delivery aligns with CCS’s commercial strategy and organisational priorities.
Directorate Overview
The Digital & Data Services (DDS) directorate is at the heart of CCS's digital transformation journey, responsible for delivering modern, efficient, and user-centred digital services that support over £30bn of public sector procurement annually. We're building a world-class digital capability that will revolutionise how the public sector buys common goods and services.
Team Summary
The role of the Senior Delivery Manager sits within the newly established Delivery Capability Domain within the Digital Data & Services Directorate (DDS).
You will take a leading role in establishing and embedding a delivery community of practice focused on increasing delivery maturity, embedding consistent ways of working, and strengthening delivery assurance across the DDS portfolio.
Job description
Key Accountabilities
Lead delivery of large-scale programs and digital products, from discovery through deployment and continuous improvement, working with product managers and service owners, exploring new and innovative ways of working to improve delivery within the organisation
Ensure delivery adheres to the Government Service Standard, Technology Code of Practice and CCS governance frameworks.
Delivery lead across one or more product teams, ensuring alignment on OKRs: objectives, priorities and timelines, acting as an advocate for Agile principles to ensure delivery best practices are followed (Scrum, Kanban, SAFe / hybrid models)
Own and build relationships with the technical teams, Product Owners, senior stakeholders, management and third-party sub-contractors utilising effective and appropriate governance mechanisms.
Collaborate with other directorates to ensure alignment of delivery with the organisational priorities and governance processes. Work closely with business stakeholders, Product Managers, Designers, Business Analysts, Developers and Testers to drive out value and ensure the efficient delivery of digital products and services.Manage project financials, business case definition and benefit realisation approaches.
Ensure delivery artefacts meet CCS assurance requirements, supporting internal and external governance boards with clear, and concise reporting.
Define and monitor delivery KPIs such as velocity, lead time and throughput, manage and mitigate risks, dependencies to maintain team velocity and create a high performing team.
Proficient in senior stakeholder communication, engagement and change management for effective delivery of products and services through clear roadmaps, sprint planning, agile ceremonies and reviews. You will ensure stakeholders have timely, accurate information and understand the impact of decisions on delivery.
Facilitate effective and tailored communication between the organisation and suppliers, manage risks and issues related to supplier delivery, and ensure that contractual deliverables meet quality standards and deadlines on a day to day basis.
Mentoring team members; upskilling junior delivery managers and educating the wider digital community and business stakeholders in delivery management best practice and Support the shaping of standards, tools and frameworks that uplift delivery maturity across DDS.
Person specification
Essential Criteria (to be assessed at application stage):
Proven experience in delivery/ project management with strong background on Agile methodologies. Agile cert preferred (Scrum master, Safe Agilist, MSP)
You can demonstrate practical experience applying Agile principles in complex delivery and service led environments.
Experience delivering digital products and services and technical programs (eg. Customer facing tools, web platforms, IDAM, Master Data Model, B2C and B2B platforms)
Proven leader of multidisciplinary teams delivering modern digital services, with a track record of managing complex stakeholder relationships across product, design, engineering, and business functions to meet the needs of end users.
Comprehensive expertise in GDS standards and the full product development lifecycle, with hands-on experience driving Agile frameworks (Scrum/Kanban) and CI/CD practices using tools like JIRA, Confluence, and ADO
