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Operations Assistant

Lokulus - Macclesfield

Full-time (Permanent)
Published on
27 January 2022
10 February 2022

As an Operations Assistant, your role will include...

Providing first class administrative operational support to our Growth & Mid-Markets team and the wider business, maintaining inwards and outwards facing communication, and wowing our customers with excellent support. 

** This role is based at our offices in Alderley Edge, Cheshire, and we do require somebody who can regularly easily commute to us **

Who are we?

In case you haven't heard of us, we're Team Lokulus. We're proud to be in the UK's Top 50 Technology Companies to Work For. 

We're a friendly bunch that creates and provides intelligent digital solutions, customer platforms and consultancy services to support and streamline the customer experience for our clients.

We truly believe business should be enjoyable. We have a personal approach, from our client care to our working environment. We are passionate about work-life balance, employee well-being, having fun and working collaboratively together to achieve our shared goals.

We like to think we offer a brilliant benefits package with something for everyone and hope you think so too...

  • A discretionary bonus scheme.
  • Generous holiday entitlement.
  • Flexible working and work-life balance initiatives.
  • Pension plan with life assurance.
  • Private Medical Insurance.
  • Permanent Health Insurance (income protection).
  • Paid time off for charity work.
  • High street discounts and deals.
  • Personal training allowance.

You'll also be working in an exciting, innovative environment, with fun, social events, such as bowling nights, pay-day cakes, table tennis tournaments, and much more!

Your key responsibilities will include…

  • Manage our outward-facing social media engagements
  • Customer prospecting & research
  • Manage sales enquiries via phone, email and webchat
  • Support customer demo's, onboarding and customer success activities
  • Assist with process improvement
  • General administrative duties e.g. answering calls, managing calendars
  • Other ad-hoc tasks as required

For this position, we’d love you to have…

  • A positive, can-do attitude (you will have direct customer and partner engagement)
  • Communication (you'll be regularly working across team and with different colleagues)
  • Use of your initiative (able to progress unaided where necessary)
  • Organised with good time management 
  • Experience of working with Office and Web Technologies and Platforms 

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